Aon

3 days ago

Client Manager, Commercial Insurance

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Last checked: 17 hours agoStatus: Live

Job Summary

Manage day-to-day relationships for a book of mid-market commercial insurance accounts, partnering with producers on new business and renewals. Deliver prompt client service across phone, email, and walk-in inquiries, handling coverage, billing, claims, and audits. Identify revenue growth opportunities through cross-selling and referrals across P&C lines, Group Benefits, and Wealth Management. Lead long-term client and carrier relationship management within Alberta Commercial Lines.

Location: Edmonton, Calgary

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Work with a producer to support applications, specifications, and marketing strategy for new business, and renewal activity for an assigned book of business.
•Provide prompt customer service via phone, email, and walk-in inquiries for new and existing client accounts, including coverage, billing, claims reporting, and audits.
•Identify revenue growth opportunities by determining needs for additional lines of coverage and cross-selling to internal P&C lines, Group Benefits, and Wealth Management.
•Generate referrals for new opportunities.
•Maintain positive long-term relationships with clients, insurance carrier representatives, and internal NFP staff.

Pay and Benefits

Perks:Annual BonusRrsp MatchingHealth Insurance

Key Requirements

•More than 3 years of industry and product line experience in broking or underwriting.
•Extensive experience placing multi-line coverage for mid-market to complex accounts.
•Strong verbal and written communication skills to interact with a variety of people.
•Client-focused relationship-building skills and the ability to prioritize multiple tasks to meet deadlines.
•Sharp analytical and problem-solving skills with strong attention to detail; flexibility with changing priorities, deadlines, and technology.

Experience:InsuranceBrokingUnderwriting

Skills:CommunicationClient-focusedOrganizational skillsAnalytical thinkingProblem-solving

Languages:En-us

Tech Stack:EPICMicrosoft OfficeWordExcelOutlook

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon