Fraud Claims Sr Specialist

Citizens Bank
Pittsburgh
Workplace: HybridFull timeFunction: Insurance & ActuarialExperience: 1+ yearsEducation: high_schoolSkills: ["Critical thinking","Adaptability","Attention to detail","Customer-centric mindset","Precision"]

Support Citizens’ Fraud and Claims Operations team by reviewing fraud and risk claims, gathering evidence, and advising customers on the best next step within regulatory guidelines. Use critical thinking and strong digital literacy to investigate cases across multiple systems, manage competing priorities accurately and timely, and help improve processes through coordination with other teams.

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Citizens Bank
Citizens Bank
3 days ago

Fraud Claims Sr Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support Citizens’ Fraud and Claims Operations team by reviewing fraud and risk claims, gathering evidence, and advising customers on the best next step within regulatory guidelines. Use critical thinking and strong digital literacy to investigate cases across multiple systems, manage competing priorities accurately and timely, and help improve processes through coordination with other teams.
Location: Pittsburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Review fraud and risk claims filed by customers, analyzing information across multiple applications and documentation to determine proper next steps.
  • •Handle existing claim support by gathering evidence through customer conversations and records with accurate and complete documentation.
  • •Use multiple digital platforms, technologies, and software to investigate and process initial steps of fraud claims.
  • •Work independently to apply digital literacy skills to resolve cases effectively.
  • •Manage competing priorities accurately and timely, and coordinate on process enhancements with other teams.

Key Requirements

  • •High school degree or equivalent.
  • •1+ year of banking and/or claims investigations experience.
  • •Ability to thrive in a fast-paced environment and shift priorities quickly.
  • •Strong attention to detail in tasks and deliverables.
  • •Customer-centric mindset with passion for exceptional customer experiences.
Experience:1+ years
Education:High School
Skills:Critical thinkingAdaptabilityAttention to detailCustomer-centric mindsetPrecision
Tech Stack:OutlookSharePoint

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website