9 hours ago

Customer Care Representative - Key Account

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Manage a key customer account by providing commercial and technical parts support, handling inventory inquiries, pricing, lead times, deliveries, and parts availability. Serve as the primary customer contact and coordinate with Customer Care, Technical Service, Sales, Supply Chain, and Warehouse teams to manage quotes, returns, credits, and complaint resolution. Investigate discrepancies, coordinate fulfillment and backorder reduction, and participate in onsite meetings and an on-call support rotation.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide commercial and technical parts support for a key account, including inventory inquiries, pricing, lead times, deliveries, product information, and parts availability.
•Act as the primary point of contact for the customer and coordinate with internal teams (Customer Care, Technical Service, Sales, Supply Chain, Warehouse).
•Manage customer inquiries, requests for quotes, sales administration, returns, credits, and complaint resolution.
•Investigate and resolve pricing discrepancies, damaged/short shipments, non-conformances, and delivery concerns.
•Coordinate order fulfillment (including urgent orders, manual allocations, and backorder reduction) and perform warehouse operations such as receiving, shipping, pick-and-pack, inventory management, and cycle counts.

Pay and Benefits

Salary: 90,000 - 95,000

Perks:Paid LeaveRetirement SavingsRelocation

Key Requirements

•High school diploma required; post-secondary education preferred or equivalent work experience.
•Minimum of five years of experience in the Heavy Equipment industry with a focus on parts and warehousing operations.
•Knowledge of mining, construction, heavy equipment parts, and inventory management practices.
•Five to ten years of customer service experience in the Mining and Construction industry preferred.
•Parts Technician Red Seal Certification is considered an asset (ERP systems such as M3 also considered an asset).

Experience:5+ yearsMiningConstructionHeavy equipmentWarehousingInventory management

Education:High School

Skills:CommunicationCustomer relationship buildingCustomer service mindsetProblem-solvingOrganizational skills

Licenses:Forklift certification

Certifications:Parts Technician Red Seal

Tech Stack:Microsoft OfficeWordExcelOutlookERPM3

Company Brief

Epiroc

Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn

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Epiroc

9 hours ago

Customer Care Representative - Key Account

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide commercial and technical parts support for a key account, including inventory inquiries, pricing, lead times, deliveries, product information, and parts availability.
•Act as the primary point of contact for the customer and coordinate with internal teams (Customer Care, Technical Service, Sales, Supply Chain, Warehouse).
•Manage customer inquiries, requests for quotes, sales administration, returns, credits, and complaint resolution.
•Investigate and resolve pricing discrepancies, damaged/short shipments, non-conformances, and delivery concerns.
•Coordinate order fulfillment (including urgent orders, manual allocations, and backorder reduction) and perform warehouse operations such as receiving, shipping, pick-and-pack, inventory management, and cycle counts.

Pay and Benefits

Salary: 90,000 - 95,000

Perks:Paid LeaveRetirement SavingsRelocation

Key Requirements

•High school diploma required; post-secondary education preferred or equivalent work experience.
•Minimum of five years of experience in the Heavy Equipment industry with a focus on parts and warehousing operations.
•Knowledge of mining, construction, heavy equipment parts, and inventory management practices.
•Five to ten years of customer service experience in the Mining and Construction industry preferred.
•Parts Technician Red Seal Certification is considered an asset (ERP systems such as M3 also considered an asset).

Experience:5+ yearsMiningConstructionHeavy equipmentWarehousingInventory management

Education:High School

Skills:CommunicationCustomer relationship buildingCustomer service mindsetProblem-solvingOrganizational skills

Licenses:Forklift certification

Certifications:Parts Technician Red Seal

Tech Stack:Microsoft OfficeWordExcelOutlookERPM3

Company Brief

Epiroc

Industry: Mining & Metals

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 2018

Website LinkedIn