Customer Service Agent (Remote)

Jerry
Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer focus","Problem-solving"]

Handle inbound calls from existing Jerry customers and process insurance service requests, including adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Help customers understand policy coverages and benefits, and take action to retain policyholders at risk of cancellation. You’ll work in a call-center environment using strong multitasking skills and a customer-first approach, with training and mentorship provided.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Jerry
Jerry
5 days ago

Customer Service Agent (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle inbound calls from existing Jerry customers and process insurance service requests, including adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Help customers understand policy coverages and benefits, and take action to retain policyholders at risk of cancellation. You’ll work in a call-center environment using strong multitasking skills and a customer-first approach, with training and mentorship provided.
Location: Atlanta, Richmond, Las Vegas, Salt Lake City, Austin, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests such as adding/removing vehicles and drivers and updating lienholder information.
  • •Send policy documents and help customers with questions about coverages and policy benefits.
  • •Make policy changes while keeping customers’ insurance policies active.
  • •Retain policyholders by finding solutions for customers at risk of cancellation.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveParental LeaveWellness Stipend

Key Requirements

  • •2+ years of experience working in a call center environment.
  • •Ability to multitask and manage multiple competing priorities.
  • •Passion for helping others and supporting customers.
  • •Ability to handle inbound calls from existing customers and complete service requests accurately.
  • •Work with insurance policy data to update vehicles, drivers, and related policy information.
Experience:2+ yearsInsuranceCall center
Skills:MultitaskingCustomer focusProblem-solving
Licenses:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor