Customer Experience Specialist – Bilingual (Fluent in Turkish & English) | Cairo, Egypt

Agoda
Cairo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Problem-solving","Communication","Reliability","Collaboration","Adaptability","Time management"]

Deliver outstanding customer support for guests and partners in Cairo, handling phone, email, and chat inquiries with Turkish and English language fluency. Manage high volumes of requests, take end-to-end ownership of booking issues (changes, cancellations, payments), and follow Agoda policies and procedures. Work rotating shifts to support a 24/7 operation, collaborate with teams to resolve complex cases, and maintain strict customer data confidentiality.

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FursaFursa
Agoda
Agoda
4 days ago

Customer Experience Specialist – Bilingual (Fluent in Turkish & English) | Cairo, Egypt

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Deliver outstanding customer support for guests and partners in Cairo, handling phone, email, and chat inquiries with Turkish and English language fluency. Manage high volumes of requests, take end-to-end ownership of booking issues (changes, cancellations, payments), and follow Agoda policies and procedures. Work rotating shifts to support a 24/7 operation, collaborate with teams to resolve complex cases, and maintain strict customer data confidentiality.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver outstanding service to guests and partners via phone, email, and chat.
  • •Handle a high volume of inquiries and provide accurate, timely resolutions.
  • •Take end-to-end ownership of booking issues including changes, cancellations, payments, and customer queries.
  • •Work toward individual and team KPIs (e.g., quality, productivity, customer satisfaction).
  • •Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases while maintaining strict confidentiality.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

  • •Excellent spoken and written Turkish skills, and B2 level English.
  • •Strong customer focus and genuine desire to help others.
  • •Ability to stay calm, accurate, and professional under pressure.
  • •Good problem-solving skills using guidelines and data to make effective decisions.
  • •Flexibility to adapt to new tools, processes, and feedback in a fast-paced, high-volume environment.
Experience:Contact centerBPOTravelE-commerceHospitality
Skills:Customer focusProblem-solvingCommunicationReliabilityCollaborationAdaptabilityTime management
Languages:TurkishEnglish

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn