Salesforce

2 days ago

Customer Success Manager - Core (Sales & Service) Clouds - TMT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the Signature Success experience for enterprise customers by coordinating deliverables and driving adoption of Sales Cloud and Service Cloud to deliver measurable outcomes. Serve as a trusted advisor and single point of accountability for business and technical stakeholders, monitoring platform health, adoption metrics, and risks. Leverage AI tools and agent-based workflows to streamline success planning and QBR preparation, building fluency in autonomous agent capabilities.

Location: Chicago, Denver, Austin, Dallas, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the full Signature Success experience end-to-end, coordinating deliverables and driving Sales Cloud and Service Cloud adoption for measurable outcomes.
•Build and sustain trusted relationships with executive sponsors and technical/business stakeholders, translating platform capabilities into customer strategy and roadmap alignment.
•Monitor platform health and adoption metrics; lead proactive reviews to surface release recommendations, flag risks, and protect customers during critical moments.
•Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
•Develop ongoing fluency in autonomous agent capabilities through continuous learning.

Pay and Benefits

Salary: USD 147,400 - 202,600 annually

Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•4–6+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
•Proven experience managing large, complex enterprise accounts with multiple stakeholders.
•Facilitating business conversations and influencing stakeholders at all levels, including the C-suite, with clear communication.
•Experience with adoption and renewal motions in a multi-product environment.
•Hands-on support for customers on Sales Cloud and Service Cloud, including opportunity management, forecasting, case management, and Omni-Channel routing.

Experience:4-6 yearsSaaSEnterprise softwareCustomer success

Skills:Relationship buildingStakeholder managementInfluencingBusiness conversation facilitationRisk management

Certifications:Sales Cloud ConsultantService Cloud ConsultantAdministratorAI Associate

Tech Stack:Sales CloudService CloudOmni-Channel routingEinstein for SalesEinstein for ServiceQBRAI toolsAgent-based workflowsAgentforceMarketing automationTelephonyChatSelf-service portals

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 days ago

Customer Success Manager - Core (Sales & Service) Clouds - TMT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Chicago, Denver, Austin, Dallas, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the full Signature Success experience end-to-end, coordinating deliverables and driving Sales Cloud and Service Cloud adoption for measurable outcomes.
•Build and sustain trusted relationships with executive sponsors and technical/business stakeholders, translating platform capabilities into customer strategy and roadmap alignment.
•Monitor platform health and adoption metrics; lead proactive reviews to surface release recommendations, flag risks, and protect customers during critical moments.
•Use AI tools and agent-based workflows to streamline success planning, health monitoring, and QBR preparation.
•Develop ongoing fluency in autonomous agent capabilities through continuous learning.

Pay and Benefits

Salary: USD 147,400 - 202,600 annually

Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

•4–6+ years in Customer Success, Account Management, or a strategic customer-facing SaaS role.
•Proven experience managing large, complex enterprise accounts with multiple stakeholders.
•Facilitating business conversations and influencing stakeholders at all levels, including the C-suite, with clear communication.
•Experience with adoption and renewal motions in a multi-product environment.
•Hands-on support for customers on Sales Cloud and Service Cloud, including opportunity management, forecasting, case management, and Omni-Channel routing.

Experience:4-6 yearsSaaSEnterprise softwareCustomer success

Skills:Relationship buildingStakeholder managementInfluencingBusiness conversation facilitationRisk management

Certifications:Sales Cloud ConsultantService Cloud ConsultantAdministratorAI Associate

Tech Stack:Sales CloudService CloudOmni-Channel routingEinstein for SalesEinstein for ServiceQBRAI toolsAgent-based workflowsAgentforceMarketing automationTelephonyChatSelf-service portals

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor