Venue Box Office

Live Nation Entertainment
Wilmington
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Attention to detail","Multitasking","Troubleshooting"]

Provide prompt, courteous customer service in person and by phone as the venue box office team member. Facilitate Will Call and Guest List operations, troubleshoot night-of-show issues, and support ADA-related requirements with Guest Services/Operations. Handle daily and nightly ticket sales reconciliation and assist with ticket stock, pricing initiatives, and ticket counts. Maintain box office operations on the Ticketmaster host system, follow shift procedures, and support venue coverage when needed.

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Live Nation Entertainment
Live Nation Entertainment
1 day ago

Venue Box Office

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide prompt, courteous customer service in person and by phone as the venue box office team member. Facilitate Will Call and Guest List operations, troubleshoot night-of-show issues, and support ADA-related requirements with Guest Services/Operations. Handle daily and nightly ticket sales reconciliation and assist with ticket stock, pricing initiatives, and ticket counts. Maintain box office operations on the Ticketmaster host system, follow shift procedures, and support venue coverage when needed.
Location: Wilmington
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide prompt, courteous, and knowledgeable customer service in person and over the phone.
  • •Facilitate Will Call and Guest List operations and troubleshoot night-of-show issues (transfers, barcodes, account issues).
  • •Reconcile daily/nightly ticket sales and sell tickets for current/future events and upgrades/ancillary products.
  • •Perform daily operations on the Ticketmaster host system, including shift opening/closing procedures and call center phone system maintenance.
  • •Assist with ADA requirements and related compliance, including guest services/operations coordination and Lost & Found tracking as needed.

Key Requirements

  • •Knowledge of cash handling.
  • •Knowledge of phone and in-person customer service.
  • •Entry level knowledge of Microsoft applications (Outlook, PowerPoint, Excel).
  • •Flexible schedule (days/nights, weekends and holidays).
  • •High school diploma.
Experience:Live entertainment operations
Education:High School
Skills:Customer serviceAttention to detailMultitaskingTroubleshooting
Tech Stack:Microsoft OutlookMicrosoft PowerPointMicrosoft ExcelTicketmaster host systemSpreadsheets

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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