Helpdesk

General Dynamics
United States
Workplace: OnsiteFull timeUSD 69,264 - 115,689.6 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Communication","Collaboration","Adaptability"]

Provide high-level technical support for a new Help Desk supporting the Department of State across Sterling and Manassas. Deliver excellent customer service via phone, chat, email, and tickets, troubleshoot issues in a fast-evolving toolset, and help document and escalate incidents. Support Active Directory and GPOs, assist with VDI, and serve as a subject matter expert while also supporting zero trust and emerging capabilities like chatbot and AI-driven analytics.

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General Dynamics
General Dynamics
20 hours ago

Helpdesk

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide high-level technical support for a new Help Desk supporting the Department of State across Sterling and Manassas. Deliver excellent customer service via phone, chat, email, and tickets, troubleshoot issues in a fast-evolving toolset, and help document and escalate incidents. Support Active Directory and GPOs, assist with VDI, and serve as a subject matter expert while also supporting zero trust and emerging capabilities like chatbot and AI-driven analytics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Help build, maintain, staff, and grow a helpdesk supporting the Department of State at Sterling and Manassas.
  • •Provide technical support and service to remote customers and deliver customer service via phone, chat, email, and tickets.
  • •Troubleshoot and resolve issues, recommend corrective actions, and contribute to process/procedure updates.
  • •Document and track customer incidents and requests in the ticketing management system and escalate when needed.
  • •Support Active Directory accounts and GPOs, assist with VDI, zero trust, and chatbot/AI-driven analytics in a Dev/Sec/Ops environment.

Pay and Benefits

Salary: USD 69,264 - 115,689.6 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associate degree in an IT-related discipline and/or at least 1 year of related experience.
  • •Provide technical support, networking, and application support with problem-solving skills and familiarity with AI chatbots.
  • •Deliver excellent customer service via phone, chat, email, and tickets while troubleshooting and resolving issues.
  • •Support Active Directory accounts, GPOs, and other related items in a helpdesk environment.
  • •CompTIA Security+ required within 6 months of start date and must hold an active Top Secret clearance.
Experience:1+ years
Education:Bachelor's in IT-related discipline
Skills:Customer serviceProblem-solvingCommunicationCollaborationAdaptability
Certifications:CompTIA Security+
Tech Stack:Microsoft WindowsActive DirectoryGPOVDIAI chatbotsTicketing management systemDev/Sec/OpsZero trust

Eligibility

Nationality:US National
Security Clearance:Top Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn