Customer Services Representative

Qureos
St. Louis
Part timeUSD 35 - 45 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Organizational skills","Customer empathy"]

Serve as the first point of contact for customers, handling inquiries by phone, email, and other channels with professionalism. Provide accurate information on pharmaceuticals, medical products, and healthcare solutions while resolving issues, complaints, and order/return requests with high accuracy. Maintain detailed records in internal systems and escalate complex cases as needed. Collaborate with sales, logistics, and clinical support to meet customer needs in a fast-paced healthcare environment.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Services Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inquiries by phone, email, and other channels with professionalism. Provide accurate information on pharmaceuticals, medical products, and healthcare solutions while resolving issues, complaints, and order/return requests with high accuracy. Maintain detailed records in internal systems and escalate complex cases as needed. Collaborate with sales, logistics, and clinical support to meet customer needs in a fast-paced healthcare environment.
Location: St. Louis
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the primary point of contact for customers, handling inquiries via phone, email, and other communication channels.
  • •Provide accurate information about pharmaceuticals, medical products, and healthcare solutions.
  • •Resolve customer issues and complaints promptly, escalating complex cases when needed.
  • •Process customer orders, returns, and requests with high accuracy.
  • •Maintain detailed records of customer interactions and transactions in internal systems.

Pay and Benefits

Salary: USD 35 - 45 hourly

Key Requirements

  • •Proven experience in a customer service or client-facing role.
  • •Exceptional verbal and written communication skills with a professional, courteous approach.
  • •Strong problem-solving and critical thinking skills to resolve customer issues.
  • •Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • •Proficiency in Microsoft Office Suite and ability to learn new software systems quickly.
Experience:HealthcarePharmaceuticalMedical devices
Skills:CommunicationProblem-solvingOrganizational skillsCustomer empathy
Tech Stack:Microsoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn