Customer Success Specialist (French)

SiteMinder
Barcelona
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Rapport building","Problem-solving","Results orientation"]

Own customer relationships and act as a trusted advisor to help hotel customers adopt and optimize the SiteMinder platform. Build rapport over the phone, develop deep product knowledge, and guide customers to maximise revenue. Drive outcomes against KPIs for revenue expansion and customer adoption scores, while managing your pipeline and performance to SLAs. Leverage strong French and English to communicate with diverse customers.

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FursaFursa
SiteMinder
SiteMinder
1 day ago

Customer Success Specialist (French)

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Last checked: 2 hours agoStatus: Live

Job Summary

Own customer relationships and act as a trusted advisor to help hotel customers adopt and optimize the SiteMinder platform. Build rapport over the phone, develop deep product knowledge, and guide customers to maximise revenue. Drive outcomes against KPIs for revenue expansion and customer adoption scores, while managing your pipeline and performance to SLAs. Leverage strong French and English to communicate with diverse customers.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as a trusted advisor to customers to help them achieve goals and maximise revenue.
  • •Develop rapport over the phone and guide customers to adopt SiteMinder products.
  • •Build deep product knowledge and demonstrate how customers can optimise products for their needs.
  • •Meet KPIs related to revenue expansion and customer adoption scores.
  • •Manage pipeline and performance to SLAs and KPIs.

Pay and Benefits

Perks:Health InsuranceParental LeaveStudy LeaveVolunteering LeaveLearning Budget

Key Requirements

  • •Genuine passion for sales, customer success, and delivering great customer experiences.
  • •Strong written and verbal communication skills; connect with diverse customers in English and German.
  • •High level of French and English.
  • •Experience in a customer-facing role, ideally within the hotel industry or a SaaS business, particularly in customer success, sales, and revenue expansion.
  • •Ability to thrive in a fast-paced, results-oriented environment and exceed expectations.
Experience:SaaSHospitalityCustomer successSalesRevenue expansion
Skills:CommunicationCustomer focusRapport buildingProblem-solvingResults orientation
Languages:FrenchEnglishGerman

Company Brief

SiteMinder
Provides a cloud-based platform for hotels and accommodation providers to manage online distribution, bookings, and direct bookings through channel management, booking engines, and integrations with OTAs and property management systems.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2006
WebsiteLinkedIn