WSP

1 month ago

Senior Manager, Performance & Delivery [ENTERPRISE]

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Last checked: 5 hours agoStatus: Live

Job Summary

Oversee performance, governance, and delivery management for Infrastructure Services in a large enterprise, strengthening KPI reporting, improving financial planning and cost transparency, and driving disciplined portfolio execution. Partner with senior leaders to translate strategic priorities into measurable outcomes, enhance operational maturity, and ensure technology investments align with business objectives. Lead cross-functional teams to foster accountability and data-driven decision making.

Location: Montreal

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Sr. Manager level

Key Responsibilities

•Lead continuous improvement initiatives that enhance operational efficiency, delivery consistency, and service performance across Infrastructure Services.
•Establish and maintain KPI, dashboard, and executive reporting frameworks to measure organizational performance and support data-driven decision-making.
•Partner with functional leaders to identify performance gaps, prioritize improvement opportunities, and track delivery against agreed outcomes.
•Lead financial planning activities that improve cost transparency, forecast accuracy, and visibility into operational and strategic investments.
•Oversee portfolio governance practices and monitor delivery risks, dependencies, and timelines to improve execution discipline and achievement of business objectives.

Key Requirements

•Bachelor's degree in information technology or a related field.
•10+ years in IT operations, infrastructure services, program delivery, performance management, or related leadership roles.
•Strong understanding of ITIL or similar IT service management frameworks.
•Project or program management certification (e.g., PMP, Agile) is an asset.
•Demonstrated ability to influence and collaborate across cross-functional teams and senior stakeholder groups.

Experience:10+ yearsIT operationsInfrastructure servicesProgram management

Education:Bachelor's

Certifications:PMPAgile

Tech Stack:ITILPMPAgile

Company Brief

WSP

Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1959

Website LinkedIn

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WSP