Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and handle objections while aiming to meet daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver a strong customer experience while maximizing revenue on a US–Canada night shift schedule.

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FursaFursa
NTT
NTT
3 months ago

Call Center Senior Associate

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Last checked: 7 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls to promote telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and handle objections while aiming to meet daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver a strong customer experience while maximizing revenue on a US–Canada night shift schedule.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions through consultative selling.
  • •Achieve daily, weekly, and monthly sales targets and handle objections/rejections professionally.
  • •Maintain accurate CRM records for calls, conversions, and follow-ups while ensuring compliance with scripts and quality/process standards.

Key Requirements

  • •Graduate (flexible based on communication skills).
  • •1–2 years of experience; freshers welcome (BPO/sales preferred).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and strong active listening/customer empathy.
  • •Resilience to handle rejection and basic system/CRM handling.
Experience:1-2 yearsBPOSales
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn