Assistant Manager, Palo Alto

Hermes
Palo Alto
Workplace: OnsiteFull timeUSD 105,000 - 111,000 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Coaching","Training","Client-focused service","Communication","Problem-solving"]

Lead day-to-day operations of the Hermès Palo Alto boutique by partnering with the Managing Director and Floor Director to drive sales, identify opportunities, and grow client relationships. Coach and supervise staff, model exceptional service on the sales floor, and use CRM standards to improve client capture. Monitor business performance, track deliveries and special orders, organize training, and support hiring and store-running decisions when leaders are away.

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Hermes
Hermes
1 month ago

Assistant Manager, Palo Alto

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead day-to-day operations of the Hermès Palo Alto boutique by partnering with the Managing Director and Floor Director to drive sales, identify opportunities, and grow client relationships. Coach and supervise staff, model exceptional service on the sales floor, and use CRM standards to improve client capture. Monitor business performance, track deliveries and special orders, organize training, and support hiring and store-running decisions when leaders are away.
Location: Palo Alto
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise staff daily by coaching, training, and assisting in achieving sales objectives.
  • •Demonstrate active management presence on the sales floor by modeling exceptional service and reinforcing the Hermès spirit.
  • •Identify sales opportunities through weekly business review by métier and apply them alongside sales specialists’ personal goals.
  • •Communicate CRM standards, follow up daily for associate compliance, and maximize client capture with detailed information.
  • •Monitor E-time and scheduling needs and maintain accurate records of vacation, time, and attendance; support training and hiring activities.

Pay and Benefits

Salary: USD 105,000 - 111,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeaveParental Leave401k

Key Requirements

  • •4+ years of retail management experience, with luxury environment experience preferred.
  • •Basic office skills including proficiency in Excel and Word, plus Cegid and E-time.
  • •Ability to learn merchandise, POS, and payroll systems and effectively troubleshoot.
  • •Ability to interpret sales data and translate it into business recommendations.
  • •Clear written and verbal communication skills.
Experience:4+ yearsRetailLuxury retail
Skills:CoachingTrainingClient-focused serviceCommunicationProblem-solving
Languages:US
Tech Stack:CRMExcelWordCegidE-timePOSPayrollSales data

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn