Assistant Manager, Palo Alto

Lead day-to-day operations of the Hermès Palo Alto boutique by partnering with the Managing Director and Floor Director to drive sales, identify opportunities, and grow client relationships. Coach and supervise staff, model exceptional service on the sales floor, and use CRM standards to improve client capture. Monitor business performance, track deliveries and special orders, organize training, and support hiring and store-running decisions when leaders are away.