Technical Account Manager

Seeq
United States
Workplace: RemoteFull timeUSD 130,000+ annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Cross-functional communication","Ownership","Problem-solving","Stakeholder management","Initiative"]

Own Seeq’s most strategic, high-touch customer accounts as the primary technical partner. Bridge customer technical teams with Seeq to guide adoption, rollout planning, integrations, testing, and long-term technical health. Lead and coordinate complex support issues, conduct technical reviews on uptime and configurations, and drive renewals and expansion opportunities through clear technical communication and cross-functional collaboration.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Seeq
Seeq
1 week ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own Seeq’s most strategic, high-touch customer accounts as the primary technical partner. Bridge customer technical teams with Seeq to guide adoption, rollout planning, integrations, testing, and long-term technical health. Lead and coordinate complex support issues, conduct technical reviews on uptime and configurations, and drive renewals and expansion opportunities through clear technical communication and cross-functional collaboration.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical liaison and customer advocate, coordinating the right Seeq resources based on the challenge at hand.
  • •Plan and manage rollouts of customized solutions, best practices, significant use cases, and site rollout/expansion planning.
  • •Provide independent technical setup, integration, deployment support, and testing coordination to ensure optimal product performance.
  • •Shepherd urgent or complex support tickets and coordinate between customer Level 1 support and Seeq Support for timely resolution.
  • •Conduct regular technical reviews, monitor performance/availability, identify risks and connectivity issues, and drive renewal and expansion opportunities.

Pay and Benefits

Salary: USD 130,000 annually
Perks:Annual BonusPaid LeaveMedical BenefitsLife InsuranceDisability InsuranceVisionDentalHome OfficePhone Reimbursements

Key Requirements

  • •5+ years in a technical customer-facing role such as Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support.
  • •Broad technical knowledge of Seeq (or a similar enterprise product) with the ability to understand how it works across multiple areas while developing deeper expertise.
  • •Demonstrated ownership of complex enterprise or strategic accounts as the customer’s primary technical point of contact.
  • •Strong fluency in how enterprise IT ecosystems work, with a bias toward owning issues through resolution.
  • •Ability to use platform analytics to support data-informed decisions and facilitate executive-level conversations and cross-functional workshops.
Experience:5+ yearsEnterprise softwareCustomer-facing technical
Skills:Cross-functional communicationOwnershipProblem-solvingStakeholder managementInitiative

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Seeq
Develops advanced analytics software for process manufacturing and industrial operations, enabling engineers and analysts to rapidly investigate, collaborate on, and derive insights from time-series process data to improve production performance and reliability.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2013
WebsiteLinkedIn