2 days ago

Quality & Training Specialist - Sao Paulo - Portuguese Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure safety and Trust & Safety policies are enforced accurately at scale through analytical audits of human moderation and focused quality metrics. Conduct deep Root Cause Analysis on recurring quality issues, validate benchmark “golden sets,” and provide expert judgment on complex/high-risk cases. Lead calibration sessions for consistency, partner cross-functionally with operational teams, and use AI, dashboards, and reporting to improve accuracy. Also support training rollouts for new policies and guidelines.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure processes comply with data protection and Trust & Safety standards while meeting defined accuracy/RCA/appeal targets.
•Perform Root Cause Analysis on recurring quality issues, spot error patterns, and translate findings into actionable feedback for operational guidelines and standards teams.
•Provide expert judgment on complex or high-risk cases by interpreting safety guidelines and validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams, and partner with cross-functional stakeholders to align on global quality goals.
•Use AI, QA dashboards, and RCA/calibration tools to produce weekly and monthly reports; lead or support training rollouts for new policies and guideline updates.

Key Requirements

•Proven expertise conducting analytical audits and tracking quality/performance targets in trust & safety, compliance, or high-volume operations.
•Strong Root Cause Analysis (RCA) skills to identify trend patterns and propose process optimizations that reduce error rates while maintaining moderation speed.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills, including leading calibration sessions and delivering training with partners and internal teams.
•Fluency in data visualization, reporting, and QA/calibration tools, with the ability to leverage AI to streamline workflows.

Experience:Trust and safetyModerationCompliance

Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementIndependent judgment

Languages:PortugueseEnglish

Tech Stack:AIData visualization

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist - Sao Paulo - Portuguese Speaker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure processes comply with data protection and Trust & Safety standards while meeting defined accuracy/RCA/appeal targets.
•Perform Root Cause Analysis on recurring quality issues, spot error patterns, and translate findings into actionable feedback for operational guidelines and standards teams.
•Provide expert judgment on complex or high-risk cases by interpreting safety guidelines and validating “golden sets” to guide enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams, and partner with cross-functional stakeholders to align on global quality goals.
•Use AI, QA dashboards, and RCA/calibration tools to produce weekly and monthly reports; lead or support training rollouts for new policies and guideline updates.

Key Requirements

•Proven expertise conducting analytical audits and tracking quality/performance targets in trust & safety, compliance, or high-volume operations.
•Strong Root Cause Analysis (RCA) skills to identify trend patterns and propose process optimizations that reduce error rates while maintaining moderation speed.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills, including leading calibration sessions and delivering training with partners and internal teams.
•Fluency in data visualization, reporting, and QA/calibration tools, with the ability to leverage AI to streamline workflows.

Experience:Trust and safetyModerationCompliance

Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementIndependent judgment

Languages:PortugueseEnglish

Tech Stack:AIData visualization

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn