Cadence Design Systems

2 weeks ago

CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide technical support, sales support, and training for Cadence MSC Virtual Manufacturing & Costing product lines, Simufact and FTI. You’ll help customers and international sales partners via web portal, email, and phone, create tutorials and documentation, and deliver customer-specific training courses. Own service projects end-to-end, document product issues, collaborate with product development and sales/support teams, and feed back findings to drive product evolution and quality.

Location: Burlington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical support and sales support for Cadence MSC Virtual Manufacturing & Costing product lines Simufact and FTI.
•Deliver helpdesk support for customers and international sales partners via web portal, e-mail, and telephone to resolve customer issues.
•Create application examples, tutorials, training materials, and other documentation; define and promote industry best practices.
•Prepare and conduct customer-specific training courses.
•Conduct service projects independently and document product issues while collaborating with Product Development, sales, support, and other departments.

Key Requirements

Skills:Customer supportDocumentationCollaborationProblem resolutionContinuous improvement

Tech Stack:MSC Virtual Manufacturing & CostingVMCSimufactFTIWeb portalE-mailTelephone

Company Brief

Cadence Design Systems

Provides electronic design automation (EDA) software, IP, and services for semiconductor and systems companies to design, verify, and implement integrated circuits, systems-on-chip, and electronic systems across industries including communications, automotive, and consumer electronics.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1988

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Cadence Design Systems

2 weeks ago

CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Burlington

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical support and sales support for Cadence MSC Virtual Manufacturing & Costing product lines Simufact and FTI.
•Deliver helpdesk support for customers and international sales partners via web portal, e-mail, and telephone to resolve customer issues.
•Create application examples, tutorials, training materials, and other documentation; define and promote industry best practices.
•Prepare and conduct customer-specific training courses.
•Conduct service projects independently and document product issues while collaborating with Product Development, sales, support, and other departments.

Key Requirements

Skills:Customer supportDocumentationCollaborationProblem resolutionContinuous improvement

Tech Stack:MSC Virtual Manufacturing & CostingVMCSimufactFTIWeb portalE-mailTelephone

Company Brief

Cadence Design Systems

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1988

Glassdoor: 3.9

Website LinkedIn Glassdoor