CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

Cadence Design Systems
Burlington
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer support","Documentation","Collaboration","Problem resolution","Continuous improvement"]

Provide technical support, sales support, and training for Cadence MSC Virtual Manufacturing & Costing product lines, Simufact and FTI. You’ll help customers and international sales partners via web portal, email, and phone, create tutorials and documentation, and deliver customer-specific training courses. Own service projects end-to-end, document product issues, collaborate with product development and sales/support teams, and feed back findings to drive product evolution and quality.

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Cadence Design Systems
Cadence Design Systems
2 months ago

CAE, Customer Service Engineer for Virtual Manufacturing & Costing simulation software

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide technical support, sales support, and training for Cadence MSC Virtual Manufacturing & Costing product lines, Simufact and FTI. You’ll help customers and international sales partners via web portal, email, and phone, create tutorials and documentation, and deliver customer-specific training courses. Own service projects end-to-end, document product issues, collaborate with product development and sales/support teams, and feed back findings to drive product evolution and quality.
Location: Burlington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide technical support and sales support for Cadence MSC Virtual Manufacturing & Costing product lines Simufact and FTI.
  • •Deliver helpdesk support for customers and international sales partners via web portal, e-mail, and telephone to resolve customer issues.
  • •Create application examples, tutorials, training materials, and other documentation; define and promote industry best practices.
  • •Prepare and conduct customer-specific training courses.
  • •Conduct service projects independently and document product issues while collaborating with Product Development, sales, support, and other departments.

Key Requirements

Skills:Customer supportDocumentationCollaborationProblem resolutionContinuous improvement
Tech Stack:MSC Virtual Manufacturing & CostingVMCSimufactFTIWeb portalE-mailTelephone

Company Brief

Cadence Design Systems
Provides electronic design automation (EDA) software, IP, and services for semiconductor and systems companies to design, verify, and implement integrated circuits, systems-on-chip, and electronic systems across industries including communications, automotive, and consumer electronics.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1988
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