Director of Rooms

Kempinski
Chongqing
Workplace: OnsiteContractFunction: Executive & General ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical thinking","Motivating leaders","Planning and organizational skills","Verbal communication","Customer service skills"]

Oversee day-to-day operations of Rooms Division departments to ensure strong guest satisfaction, LQA performance, and employee engagement. Own budgeting, profit and loss responsibilities, and coordinate with Revenue Management and Sales to maximize occupancy, rates, and revenue. Lead operational planning, workflow optimization, and policy implementation, while managing rosters and labor cost controls. Serve as a Talent Development Ambassador by identifying, developing, transferring, and recruiting high-potential talent.

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Kempinski
Kempinski
2 months ago

Director of Rooms

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Oversee day-to-day operations of Rooms Division departments to ensure strong guest satisfaction, LQA performance, and employee engagement. Own budgeting, profit and loss responsibilities, and coordinate with Revenue Management and Sales to maximize occupancy, rates, and revenue. Lead operational planning, workflow optimization, and policy implementation, while managing rosters and labor cost controls. Serve as a Talent Development Ambassador by identifying, developing, transferring, and recruiting high-potential talent.
Location: Chongqing
Workplace: Onsite
Employment Type: Contract
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Ensure Rooms Division operations run smoothly, including guest satisfaction, LQA, and ESS targets.
  • •Develop and execute hotel strategic planning, prepare budgets, and manage profit and loss responsibilities.
  • •Coordinate with Revenue Management and Sales to maximize room occupancy, rates, and profits.
  • •Manage labor costs and duty rosters to maintain quality standards and personnel cost efficiency.
  • •Lead talent development by identifying high potentials, supporting career plans, and conducting regular team training.

Key Requirements

  • •At least two (2) years of experience as Rooms Division Manager or Director of Rooms.
  • •Experience in 5* international luxury hospitality.
  • •Extensive knowledge of various departments in international luxury hotels.
  • •Bachelor’s or similar degree with major work in Tourism/Hotel Management.
  • •English – excellent oral and written skills. Additional languages are beneficial.
Experience:2+ yearsLuxury hospitality
Education:Bachelor's in Tourism/Hotel Management
Skills:Analytical thinkingMotivating leadersPlanning and organizational skillsVerbal communicationCustomer service skills
Languages:English
Tech Stack:Microsoft OfficeOpera

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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