CS - Customer Support Competence Engineer (Diagnostics & Service) - Hsinchu

ASML
Taiwan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical problem-solving","Technical communication","Training","Coaching","Documentation"]

Improve how Customer Support diagnoses and resolves complex semiconductor equipment issues. Combine service-engineering expertise with Python and DevOps to build diagnostic, automation, monitoring, and data tools that help engineers work faster and more consistently. Collaborate across service, engineering, infrastructure, integration, software, data, and customer organizations to convert field problems into practical improvements, and train/coaching engineers using procedures and reusable tools.

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FursaFursa
ASML
ASML
2 days ago

CS - Customer Support Competence Engineer (Diagnostics & Service) - Hsinchu

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Improve how Customer Support diagnoses and resolves complex semiconductor equipment issues. Combine service-engineering expertise with Python and DevOps to build diagnostic, automation, monitoring, and data tools that help engineers work faster and more consistently. Collaborate across service, engineering, infrastructure, integration, software, data, and customer organizations to convert field problems into practical improvements, and train/coaching engineers using procedures and reusable tools.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Lead and support complex technical problem solving and service escalations.
  • •Analyze equipment, diagnostic, process, and machine-data information to resolve issues.
  • •Support engineers and customer technical teams during complex repairs and recovery actions.
  • •Develop and maintain internal diagnostic, automation, monitoring, and data tools using Python and DevOps practices.
  • •Translate field-service needs into technical/digital requirements and train and coach engineers using procedures, documentation, and reusable tools.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, Computer Engineering, Software Engineering, or a related technical field, or equivalent technical experience.
  • •Relevant experience in technical engineering, equipment support, diagnostics, automation, or Customer Support, including semiconductor industry experience.
  • •Experience with complex equipment, service procedures, troubleshooting, or process improvement.
  • •Hands-on Python programming experience for data analysis, automation, integrations, and diagnostic workflows.
  • •Hands-on DevOps experience, including version control (e.g., Git), code review, automated testing, CI/CD, release/deployment processes, monitoring, and documentation.
Experience:Semiconductor industry
Education:Bachelor's
Skills:Analytical problem-solvingTechnical communicationTrainingCoachingDocumentation
Languages:English
Tech Stack:PythonDevOpsGitVersion controlAutomated testingCI/CDRelease managementDeploymentMonitoringDatabasesAPIsCloudWeb applicationsAI-enabled diagnostic toolsData analysisAutomationIntegrationsDiagnostic workflows

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn