Ripple

2 weeks ago

Senior Site Reliability Engineer, Observability

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Design and implement observability and reliability capabilities for enterprise treasury infrastructure, partnering with teams to improve operational maturity. Build monitoring, dashboards, SLOs/SLIs, and alert configurations in New Relic across Azure and AWS, while authoring Terraform-based instrumentation and governance. Help establish an early-stage incident management program using Incident.IO, track MTTR/MTTD, and coach stream-aligned product teams on incident workflows and dashboard/alert best practices.

Location: Chicago, New York

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Design and implement monitoring, alerting, and dashboards in New Relic across Azure and AWS, including NRQL queries for troubleshooting and analysis.
•Define and implement SLOs/SLIs and error budgets, and lead alert noise reduction to ensure alerts are actionable.
•Develop and maintain Terraform infrastructure for provisioning monitoring resources and observability infrastructure, and author Terraform-based configurations.
•Administer Incident.IO for alert routing, notification workflows, runbook management, and establish incident management foundations (PIRs, on-call rotations, escalation policies, response playbooks).
•Partner with engineering teams to improve observability maturity (structured logging, metrics instrumentation, distributed tracing, dashboard patterns) and coach teams via workshops and knowledge sharing.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Mobile PhoneR&r DaysWellness StipendPaid LeaveParental LeaveMeal Allowance

Key Requirements

•7+ years in Site Reliability Engineering, DevOps, or Platform Engineering focused on observability and production operations.
•Expert-level hands-on experience with New Relic (APM, Infrastructure, Logs, Synthetics, Alerts) and strong NRQL proficiency.
•Experience defining and implementing SLOs/SLIs and error budgets for reliability management.
•Strong Terraform experience for infrastructure as code and familiarity with IaC governance patterns.
•Proficiency with PowerShell scripting, plus experience with Azure cloud and Azure DevOps CI/CD pipelines.

Experience:7+ yearsObservabilityProduction operationsIncident managementCloud infrastructure

Skills:CoachingMentoringTroubleshootingCollaborationStakeholder communication

Certifications:SOC 2ISO 27001

Languages:English

Tech Stack:New RelicNRQLTerraformSLOSLIIncident.IOSlackOpsGeniePagerDutyAzureAWSApp ServicesVirtual MachinesAzure SQLAzure DevOpsOctopus DeployPowerShellWindowsLinuxAzure DevOps pipelines

Company Brief

Ripple

Website

Loading job details...

Preparing the role view and application actions.

Ripple

2 weeks ago

Senior Site Reliability Engineer, Observability

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Chicago, New York

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Design and implement monitoring, alerting, and dashboards in New Relic across Azure and AWS, including NRQL queries for troubleshooting and analysis.
•Define and implement SLOs/SLIs and error budgets, and lead alert noise reduction to ensure alerts are actionable.
•Develop and maintain Terraform infrastructure for provisioning monitoring resources and observability infrastructure, and author Terraform-based configurations.
•Administer Incident.IO for alert routing, notification workflows, runbook management, and establish incident management foundations (PIRs, on-call rotations, escalation policies, response playbooks).
•Partner with engineering teams to improve observability maturity (structured logging, metrics instrumentation, distributed tracing, dashboard patterns) and coach teams via workshops and knowledge sharing.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Mobile PhoneR&r DaysWellness StipendPaid LeaveParental LeaveMeal Allowance

Key Requirements

•7+ years in Site Reliability Engineering, DevOps, or Platform Engineering focused on observability and production operations.
•Expert-level hands-on experience with New Relic (APM, Infrastructure, Logs, Synthetics, Alerts) and strong NRQL proficiency.
•Experience defining and implementing SLOs/SLIs and error budgets for reliability management.
•Strong Terraform experience for infrastructure as code and familiarity with IaC governance patterns.
•Proficiency with PowerShell scripting, plus experience with Azure cloud and Azure DevOps CI/CD pipelines.

Experience:7+ yearsObservabilityProduction operationsIncident managementCloud infrastructure

Skills:CoachingMentoringTroubleshootingCollaborationStakeholder communication

Certifications:SOC 2ISO 27001

Languages:English

Tech Stack:New RelicNRQLTerraformSLOSLIIncident.IOSlackOpsGeniePagerDutyAzureAWSApp ServicesVirtual MachinesAzure SQLAzure DevOpsOctopus DeployPowerShellWindowsLinuxAzure DevOps pipelines

Company Brief

Ripple

Website