Associate, Phone Support - DACH

Bitpanda
Vienna
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Multitasking","Time management"]

Join Bitpanda’s newly formed Operations team to deliver world-class phone-based support for a fintech platform, primarily via phone with occasional tickets or live chat. You’ll work in a hybrid model, collaborate with other departments, and help capture customer feedback to improve products and NPS, while handling shift work including evenings and weekends.

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FursaFursa
Bitpanda
Bitpanda
8 months ago

Associate, Phone Support - DACH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join Bitpanda’s newly formed Operations team to deliver world-class phone-based support for a fintech platform, primarily via phone with occasional tickets or live chat. You’ll work in a hybrid model, collaborate with other departments, and help capture customer feedback to improve products and NPS, while handling shift work including evenings and weekends.
Location: Vienna
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide world-class service to users primarily through phone support, and occasionally via tickets or live chat, delivering timely, professional assistance that drives satisfaction and loyalty.
  • •Align daily with your manager and collaborate closely to meet team and company targets.
  • •Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams.
  • •Spot opportunities to streamline and improve support processes.
  • •Partner with other departments to elevate customer satisfaction and help boost our Net Promoter Score (NPS).

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkLearning BudgetEquity

Key Requirements

  • •Fluent German (C2) and comfortable in English (B2+).
  • •Experience in phone-based customer support (a plus).
  • •Strong communication skills and professional demeanor.
  • •Willingness to work in shifts (including evenings/weekends).
  • •Experience with Zendesk is a plus.
Experience:FintechCryptoFinancial markets
Skills:CommunicationCustomer serviceProblem-solvingMultitaskingTime management
Languages:GermanEnglish
Tech Stack:ZendeskPhone system

Company Brief

Bitpanda
Bitpanda is a Vienna-based fintech platform that enables users to buy, sell and invest in cryptocurrencies, stocks, ETFs and other digital assets via a retail-friendly app and brokerage services.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: Vienna, Austria
Founded: 2014
WebsiteLinkedIn