VP, Head of Client Services

Lead client servicing for FAB AM clients as the primary point of contact, handling day-to-day inquiries and ensuring a consistently high service experience across touchpoints. Coordinate client onboarding, account maintenance, and reporting, partnering with Relationship and Portfolio Managers and Operations to meet SLAs. Track client satisfaction metrics, oversee timely reporting and documentation accuracy, resolve/escalate complex cases, and drive continuous improvement to strengthen client relationships.