Customer Success Manager II

DocuSign
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Strategic planning","Relationship building","Stakeholder influence"]

Own the end-to-end customer success plan for complex enterprise accounts, driving rapid time-to-value across deployments. Partner with customers to co-author and refresh solution roadmaps, monitor product usage and adoption, and mitigate organizational risks to secure retention. Serve as a trusted executive advisor, align internal teams across Sales, TAMs, Professional Services/Partners, and Product/Engineering, and prepare accounts for renewal expansion.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DocuSign
DocuSign
2 days ago

Customer Success Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the end-to-end customer success plan for complex enterprise accounts, driving rapid time-to-value across deployments. Partner with customers to co-author and refresh solution roadmaps, monitor product usage and adoption, and mitigate organizational risks to secure retention. Serve as a trusted executive advisor, align internal teams across Sales, TAMs, Professional Services/Partners, and Product/Engineering, and prepare accounts for renewal expansion.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Create and execute a mutually agreed Customer Success Plan (CSP) to improve time-to-value across deployments aligned to customer outcomes.
  • •Co-author, execute, and continuously refresh the customer solution roadmap to ensure active use cases support CSP objectives.
  • •Proactively monitor and analyze product usage data to implement targeted adoption strategies and manage consumption metrics.
  • •Educate customers on product innovation and newly released capabilities, integrating them into agreement workflows to drive ongoing impact.
  • •Orchestrate internal stakeholders (Sales, TAMs, Professional Services/Partners, Product/Engineering) to align on success plans, maintain account health, and execute joint adoption growth strategies.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHealth InsuranceRetirementLearning Budget

Key Requirements

  • •Basic BA/BS degree or equivalent work experience.
  • •8+ years of customer-facing post-sales experience managing complex enterprise accounts.
  • •5+ years of enterprise customer success, strategic account management, or management consulting experience within a SaaS organization.
  • •Demonstrated platform adoption and organizational change management experience, including measuring value/ROI for complex multi-product accounts.
  • •Strong communication, presentation, and strategic planning skills, with proven ability to influence senior stakeholders (VP/C-level).
Experience:8+ yearsSaaSEnterprise customer successStrategic account managementContract lifecycle management
Education:Bachelor's
Skills:CommunicationPresentationStrategic planningRelationship buildingStakeholder influence
Tech Stack:Salesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor