Vice President - Corporate Communications

Freshworks
San Mateo
Workplace: HybridFull timeUSD 290,000 - 360,000 annuallyFunction: Communications, PR & CommunitySkills: ["Executive presence","Relationship building","Learning mindset","Creative thinking","Collaboration"]

Own and evolve the company narrative globally across earned media, executive communications, social, influencer programs, content, and emerging LLM/AI search. Lead omnichannel PR and press-office execution, build an executive thought-leadership engine, and guide issues/crisis communications. Develop measurement tied to audience awareness, message pull-through, pipeline impact, and LLM influence while partnering with C-suite and cross-functional leaders to align strategy and news moments.

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Freshworks
Freshworks
2 days ago

Vice President - Corporate Communications

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own and evolve the company narrative globally across earned media, executive communications, social, influencer programs, content, and emerging LLM/AI search. Lead omnichannel PR and press-office execution, build an executive thought-leadership engine, and guide issues/crisis communications. Develop measurement tied to audience awareness, message pull-through, pipeline impact, and LLM influence while partnering with C-suite and cross-functional leaders to align strategy and news moments.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Director level

Key Responsibilities

  • •Define and scale the corporate narrative across earned media, executive communications, social, influencer programming, content, and emerging LLM/AI search surfaces.
  • •Own the global PR drumbeat and company news calendar, balancing quarterly rhythms with agility for breaking news and cultural moments.
  • •Lead omnichannel press office and executive communications, including thought leadership at scale and coverage in tier 1 outlets as well as niche communities.
  • •Serve as communications lead on the Escalation Response Team: proactively identify risk, set strategy, and execute during reactive moments.
  • •Build measurement and reporting that connects communications to audience awareness shifts, message pull-through, pipeline contribution, and LLM influence.

Pay and Benefits

Salary: USD 290,000 - 360,000 annually

Key Requirements

  • •15+ years in corporate communications, including 5+ years leading a global communications function at a B2B technology company.
  • •Deep experience transforming communications for challenger brands and category-defining moments.
  • •Track record managing communications at a publicly traded company or during high-stakes moments (IPO, M&A, earnings, product pivots).
  • •Fluent omnichannel storyteller across press, social, executive communications, content, and emerging channels.
  • •AI-native communications experience, including active experimentation with influencing LLM outputs and modern comms measurement tied to business impact.
Skills:Executive presenceRelationship buildingLearning mindsetCreative thinkingCollaboration
Languages:English
Tech Stack:LLMAI searchLLM optimizationAI toolsSEOLinkedInXReddit

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor