Mashreq

1 month ago

Customer Service Officer.Client Experience and Conduct-Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Deliver exceptional live chat support to internal and external banking customers, addressing needs, troubleshooting queries, and guiding users to digital channels. Collaborate with internal teams, identify sales opportunities during chats, and ensure timely follow-up to maintain high customer satisfaction and loyalty.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Interact with customers via live chat to understand and resolve their banking needs.
•Deliver prompt and effective support to enhance customer satisfaction and loyalty.
•Troubleshoot and resolve queries efficiently over chat.
•Migrate the customers to digital channels and explain procedures and products over the telephone.
•Identify sales opportunities during chat interactions to meet financial targets and collaborate with internal teams for seamless handoffs.

Key Requirements

•University graduate (preferably with some background in finance, banking, or mathematics).
•1–3 years of experience in customer support or chat support roles.
•Strong customer focus with empathy and patience.
•Computer literacy and quick typing skills are essential.
•Proficiency in English and Urdu/Hindi (verbal and written).

Experience:1-3 yearsBankingFinanceCustomer supportChat support

Education:Bachelor's

Skills:CommunicationEmpathyPatienceInterpersonal skillsMultitasking

Languages:EnglishUrduHindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Customer Service Officer.Client Experience and Conduct-Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Interact with customers via live chat to understand and resolve their banking needs.
•Deliver prompt and effective support to enhance customer satisfaction and loyalty.
•Troubleshoot and resolve queries efficiently over chat.
•Migrate the customers to digital channels and explain procedures and products over the telephone.
•Identify sales opportunities during chat interactions to meet financial targets and collaborate with internal teams for seamless handoffs.

Key Requirements

•University graduate (preferably with some background in finance, banking, or mathematics).
•1–3 years of experience in customer support or chat support roles.
•Strong customer focus with empathy and patience.
•Computer literacy and quick typing skills are essential.
•Proficiency in English and Urdu/Hindi (verbal and written).

Experience:1-3 yearsBankingFinanceCustomer supportChat support

Education:Bachelor's

Skills:CommunicationEmpathyPatienceInterpersonal skillsMultitasking

Languages:EnglishUrduHindi

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor