Majid Al Futtaim

1 week ago

Manager - Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own CX analytics and drive customer-research-led improvements for MAF Retail across markets. Synthesize feedback from sources such as NPS, social media, and contact/case volumes into actionable insights for business partners. Deliver KPI reporting and monthly status updates on CX initiatives to CX leadership and BU teams, partnering with markets to develop improvement plans for local operational challenges and new innovations.

Location: Dubai

Workplace: Onsite

Employment Type: Others

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop analytical understanding of what drives growth for MAF Retail across markets.
•Analyze customer feedback sources (e.g., NPS, social media, call/case volumes, product feedback) to create comprehensive CX views.
•Prepare and deliver visualizations and internal presentations that translate insights into actionable solutions for business partners.
•Prepare monthly reports on CX KPIs and the status of CX initiatives for CX leadership and BU teams.
•Coordinate with markets to develop improvement plans based on customer feedback, operational metrics, and local challenges, including end-to-end execution for customer research on new innovations.

Key Requirements

•Bachelor's degree or higher, preferably in business studies, marketing, or communications.
•3 - 5 years of experience in CX related roles.
•Passion for Customer Experience.
•Knowledge of customer experience metrics and measurement methodologies.
•Strong problem-solving skills to identify root causes and recommend solutions.

Experience:3-5 years

Education:Bachelor's in business studies, marketing or a communications discipline

Skills:Problem-solving

Company Brief

Majid Al Futtaim

Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1992

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Majid Al Futtaim

1 week ago

Manager - Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Others

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop analytical understanding of what drives growth for MAF Retail across markets.
•Analyze customer feedback sources (e.g., NPS, social media, call/case volumes, product feedback) to create comprehensive CX views.
•Prepare and deliver visualizations and internal presentations that translate insights into actionable solutions for business partners.
•Prepare monthly reports on CX KPIs and the status of CX initiatives for CX leadership and BU teams.
•Coordinate with markets to develop improvement plans based on customer feedback, operational metrics, and local challenges, including end-to-end execution for customer research on new innovations.

Key Requirements

•Bachelor's degree or higher, preferably in business studies, marketing, or communications.
•3 - 5 years of experience in CX related roles.
•Passion for Customer Experience.
•Knowledge of customer experience metrics and measurement methodologies.
•Strong problem-solving skills to identify root causes and recommend solutions.

Experience:3-5 years

Education:Bachelor's in business studies, marketing or a communications discipline

Skills:Problem-solving

Company Brief

Majid Al Futtaim

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1992

Glassdoor: 3.5

Website LinkedIn Glassdoor