Operations Associate (Driver Operations, onboarding, offline presence)

Lalamove
Dubai
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 1-3 yearsSkills: ["Communication","Adaptability","Data-driven thinking","Partnership building"]

Drive end-to-end Driver Operations in the UAE by aligning local execution with global standards and adapting to local market needs. Serve as the primary point of contact for driver partners and bridge communication between local teams and the UAE Driver Operations Manager. Use data to analyze the UAE supply market, support strategic initiatives, ensure KPI delivery and accurate daily reporting, and scale learnings through documentation and knowledge sharing.

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FursaFursa
Lalamove
Lalamove
3 months ago

Operations Associate (Driver Operations, onboarding, offline presence)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live

Job Summary

Drive end-to-end Driver Operations in the UAE by aligning local execution with global standards and adapting to local market needs. Serve as the primary point of contact for driver partners and bridge communication between local teams and the UAE Driver Operations Manager. Use data to analyze the UAE supply market, support strategic initiatives, ensure KPI delivery and accurate daily reporting, and scale learnings through documentation and knowledge sharing.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Drive end-to-end Driver Operations in the UAE to ensure operational excellence and alignment with global standards.
  • •Act as a cross-functional bridge between local teams, the UAE Driver Operations Manager, and other departments.
  • •Analyze the UAE supply market using data-driven quantitative and qualitative insights, including regulations and driver demographics.
  • •Partner on data-driven initiatives to resolve operational bottlenecks and capture growth opportunities.
  • •Support driver acquisition, onboarding, training, community building, retention, and branded vehicle growth; ensure KPI delivery and accurate daily reporting.

Key Requirements

  • •1–3 years of experience in call centre operations, preferably within delivery platforms.
  • •Data-driven approach with exposure to analytics and proficiency in Excel.
  • •Strong communication skills with English proficiency.
  • •A valid UAE driving license (preferred).
  • •Ability to conduct field engagements as needed.
Experience:1-3 yearsDelivery platforms
Skills:CommunicationAdaptabilityData-driven thinkingPartnership building
Licenses:UAE driving license
Languages:English
Tech Stack:Excel

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn