Sr Customer Care Specialist (Manheim)

Assist Contact Center and Logistics Concierges in delivering exceptional customer service while meeting and exceeding department metrics. Serve as an escalation point for complex customer requests, support training for new products and processes, and monitor queues for trends and potential issues. Manage backlog, resolve or route unresolved conflicts to the right teams, and maintain relationships with dealers and carriers. Provide additional support such as reporting, data analysis, and project support.