Global Payments

10 hours ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Respond to customer inquiries via telephone, email, SMS, and chat to resolve payment and account-related issues in line with service standards. Handle tier 1 requests such as card activations and name/address updates for assigned clients, using client systems and established decision trees. Maintain up-to-date knowledge of products and services, escalate unresolved cases to more experienced representatives or technical teams, and follow documented procedures under close supervision.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Resolve basic or tier 1 payment and account requests including card activations, payments, and name/address updates for cardholders of assigned clients.
•Provide standardized responses using GUI screens, established documentation, and client decision trees.
•Enter required data into client-provided systems and databases.
•Maintain detailed and current knowledge of assigned products and services and begin building familiarity with policies and procedures.
•Escalate or refer unresolved customer grievances and requests to more experienced representatives or designated departments for further investigation.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required
•Ability to navigate a computerized data entry system or other relevant applications
•Works on routine to semi-routine assignments requiring limited decision outside stated processes
•Follows established procedures and normally receives detailed instructions

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detailFollowing procedures

Tech Stack:TelephoneEmailSMSChatGraphic User Interface (GUI)Computerized data entry systemClient systemsDatabases

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

10 hours ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Resolve basic or tier 1 payment and account requests including card activations, payments, and name/address updates for cardholders of assigned clients.
•Provide standardized responses using GUI screens, established documentation, and client decision trees.
•Enter required data into client-provided systems and databases.
•Maintain detailed and current knowledge of assigned products and services and begin building familiarity with policies and procedures.
•Escalate or refer unresolved customer grievances and requests to more experienced representatives or designated departments for further investigation.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required
•Ability to navigate a computerized data entry system or other relevant applications
•Works on routine to semi-routine assignments requiring limited decision outside stated processes
•Follows established procedures and normally receives detailed instructions

Education:High School

Skills:Customer serviceCommunicationProblem-solvingAttention to detailFollowing procedures

Tech Stack:TelephoneEmailSMSChatGraphic User Interface (GUI)Computerized data entry systemClient systemsDatabases

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn