Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Following procedures"]

Respond to customer inquiries via telephone, email, SMS, and chat to resolve payment and account-related issues in line with service standards. Handle tier 1 requests such as card activations and name/address updates for assigned clients, using client systems and established decision trees. Maintain up-to-date knowledge of products and services, escalate unresolved cases to more experienced representatives or technical teams, and follow documented procedures under close supervision.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Respond to customer inquiries via telephone, email, SMS, and chat to resolve payment and account-related issues in line with service standards. Handle tier 1 requests such as card activations and name/address updates for assigned clients, using client systems and established decision trees. Maintain up-to-date knowledge of products and services, escalate unresolved cases to more experienced representatives or technical teams, and follow documented procedures under close supervision.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve basic or tier 1 payment and account requests including card activations, payments, and name/address updates for cardholders of assigned clients.
  • •Provide standardized responses using GUI screens, established documentation, and client decision trees.
  • •Enter required data into client-provided systems and databases.
  • •Maintain detailed and current knowledge of assigned products and services and begin building familiarity with policies and procedures.
  • •Escalate or refer unresolved customer grievances and requests to more experienced representatives or designated departments for further investigation.

Key Requirements

  • •High School Diploma or Equivalent
  • •Typically no relevant experience required
  • •Ability to navigate a computerized data entry system or other relevant applications
  • •Works on routine to semi-routine assignments requiring limited decision outside stated processes
  • •Follows established procedures and normally receives detailed instructions
Education:High School
Skills:Customer serviceCommunicationProblem-solvingAttention to detailFollowing procedures
Tech Stack:TelephoneEmailSMSChatGraphic User Interface (GUI)Computerized data entry systemClient systemsDatabases

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn