Advisor HR - 2nd Shift - Dakota City, NE

Provide first-point HR system and process support to employees through case management via ServiceNow, plus chat and phone. Manage high-volume walk-up requests and route incoming calls to People Operations. Resolve first-level HR support issues such as address changes, employee self-service, and background check corrections, while monitoring HR inboxes and escalating complex cases to appropriate leaders and teams. Support updates to master data and business processes to meet service level agreements.