Regional Contact Center Expert
Miele
United States
Workplace: HybridFull timeFunction: Business OperationsExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Documentation","Training","Process improvement","Quality monitoring"]Oversee and harmonize regional contact center processes across VGs and vendors, ensuring implementation, documentation, and continuous improvement. Drive global- local alignment, maintain knowledge bases, monitor quality KPIs, and train teams to deploy updated processes across US, GB, CAN, AUS, and NZ with TP Philippines as a vendor partner.
