Customer Success Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Problem-solving","Customer-centricity","Organizational skills","Independence"]

Own the customer relationship as the primary point of contact, delivering timely support and resolving issues. Run regular check-ins and onboarding to ensure customers capture maximum value and stay engaged. Collaborate with Sales, Marketing, and Product to share feedback and drive improvements. Track customer health metrics, initiate proactive outreach to reduce churn, and use CRM tooling to manage accounts effectively.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Success Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own the customer relationship as the primary point of contact, delivering timely support and resolving issues. Run regular check-ins and onboarding to ensure customers capture maximum value and stay engaged. Collaborate with Sales, Marketing, and Product to share feedback and drive improvements. Track customer health metrics, initiate proactive outreach to reduce churn, and use CRM tooling to manage accounts effectively.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for customers, providing timely support and resolving inquiries and issues.
  • •Conduct regular check-ins and follow-ups to ensure customers get value from products and services.
  • •Collaborate with Sales, Marketing, and Product to communicate customer feedback and identify improvement opportunities.
  • •Develop deep product understanding and stay informed on customer profiles and industry trends to guide customer decisions.
  • •Create and manage customer onboarding, monitor customer health metrics, and drive proactive outreach to mitigate churn.

Key Requirements

  • •Strong communication and interpersonal skills to build rapport with diverse customers.
  • •Excellent problem-solving with a customer-centric approach to resolve issues.
  • •Proven organizational skills to manage multiple customer accounts and prioritize tasks.
  • •Familiarity with CRM software and tools that support customer success activities.
  • •Self-motivated, able to work independently in a remote environment while collaborating with the team.
Experience:SaaSTechnologyCustomer successAccount management
Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-centricityOrganizational skillsIndependence
Tech Stack:CRMCustomer health metricsCustomer onboardingData analysis

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn