Senior Specialist SE

Salesforce
Mexico City
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-facing discovery","Collaboration","Technical sales strategy","Enablement","Solution architecture"]

Lead pre-sales service solutioning for Service Cloud by translating customer service requirements into tailored product demonstrations and solution architecture. Conduct deep discovery to assess service needs, identify key pain points, and propose ROI-driven recommendations. Collaborate across Solution Engineering, Service Cloud Account Executives, Product Management, and Field teams to develop technical sales strategy and deliver enablement such as webinars and knowledge shares.

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FursaFursa
Salesforce
Salesforce
3 days ago

Senior Specialist SE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead pre-sales service solutioning for Service Cloud by translating customer service requirements into tailored product demonstrations and solution architecture. Conduct deep discovery to assess service needs, identify key pain points, and propose ROI-driven recommendations. Collaborate across Solution Engineering, Service Cloud Account Executives, Product Management, and Field teams to develop technical sales strategy and deliver enablement such as webinars and knowledge shares.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Evangelize Service Cloud value to customers, including C-level executives and IT.
  • •Assess business and operational impacts of technology and deliver findings with pain points, proposed solutions, and ROI where applicable.
  • •Contribute to development of technical sales strategy and configure/demonstrate tailored solutions.
  • •Discuss and propose solution architecture including omni-channel call center infrastructure, CTI, and workforce management.
  • •Execute enablement activities and collaborate with sales and product teams to deliver the appropriate solution.
Travel: Low travel

Key Requirements

  • •3+ years of experience in PreSales and Services industry.
  • •Experience in Customer Service, Contact Centers, or Field Service industries (plus).
  • •Understand the Salesforce product suite and platform.
  • •Knowledge of related applications, relational databases, and web technology.
  • •Basic programming experience in HTML and other web technologies; Workflow/BPM/integration experience is advantageous.
Experience:Customer serviceContact centersField serviceSalesforce
Skills:Customer-facing discoveryCollaborationTechnical sales strategyEnablementSolution architecture
Tech Stack:SalesforceService CloudHTMLWorkflowBPMIntegrationRelational databaseWeb technologyOmni-channel call center infrastructureCTIWorkforce managementServiceNowRightNowMicrosoftSiebelOracle on DemandSAPPegasystemsERPCisco

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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