Appdirect

4 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support PartnerStack customers and their partners as part of the PartnerStack Customer Success team. Triage and resolve issues through a shared email queue (Zendesk), troubleshoot technical problems, and communicate clearly with end users. Investigate and escalate bugs to the T2 team, maintain help center and knowledge bases, and meet SLAs and CSAT targets while improving support documentation through quarterly projects.

Location: El Salvador

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Interact directly with customers and partners via email (Zendesk).
•Troubleshoot technical issues and propose solutions to meet customer needs.
•Communicate technical information clearly and proactively address communication gaps.
•Investigate and escalate bugs to the T2 technical team.
•Meet or exceed SLAs for first reply and resolution times while maintaining ticket quality and CSAT scores.

Key Requirements

•2+ years of software support experience, preferably in a startup capacity.
•Outstanding customer service and written communication skills.
•Strong conflict resolution skills that make customers feel valued and respected.
•Proven internal communication skills across small and large teams.

Experience:2+ yearsStartup

Skills:CommunicationCustomer supportProblem-solvingEmpathyConflict resolution

Languages:English

Tech Stack:ZendeskPartnerStackSLAsCSAT

Company Brief

Appdirect

Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Appdirect

4 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: El Salvador

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Interact directly with customers and partners via email (Zendesk).
•Troubleshoot technical issues and propose solutions to meet customer needs.
•Communicate technical information clearly and proactively address communication gaps.
•Investigate and escalate bugs to the T2 technical team.
•Meet or exceed SLAs for first reply and resolution times while maintaining ticket quality and CSAT scores.

Key Requirements

•2+ years of software support experience, preferably in a startup capacity.
•Outstanding customer service and written communication skills.
•Strong conflict resolution skills that make customers feel valued and respected.
•Proven internal communication skills across small and large teams.

Experience:2+ yearsStartup

Skills:CommunicationCustomer supportProblem-solvingEmpathyConflict resolution

Languages:English

Tech Stack:ZendeskPartnerStackSLAsCSAT

Company Brief

Appdirect

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn