Authorization Officer.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: []

Handle declined card transactions by verifying whether the transaction was initiated by the client, including cases such as incorrect CVV. Contact clients directly for confirmation as needed. Release transaction holds for validated transactions only after confirming client initiation. Process requests to increase supplementary credit card limits in line with bank policies and required approvals.

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FursaFursa
Mashreq
Mashreq
3 days ago

Authorization Officer.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle declined card transactions by verifying whether the transaction was initiated by the client, including cases such as incorrect CVV. Contact clients directly for confirmation as needed. Release transaction holds for validated transactions only after confirming client initiation. Process requests to increase supplementary credit card limits in line with bank policies and required approvals.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Handle declined transactions and verify whether they were initiated by the client, including confirming cases of incorrect CVV by contacting the client.
  • •Release transaction holds for specific transactions after validation and confirmation the transaction was performed by the client.
  • •Process requests to increase supplementary credit card limits in accordance with bank policies and approvals.

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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