Nash

1 month ago

Technical Support Specialist , UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Technical Support Specialist who diagnose configuration and integration issues across the Nash platform, handling escalations, coordinating incidents, monitoring for anomalies, and contributing to a knowledge base. You will work with APIs/webhooks, collaborate with Engineering, and provide overflow support during peak times while located in the UK and working remotely.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Platform and integration investigation across the Nash platform.
•Escalation quality: clear reproduction steps, investigation performed, impact assessment, and actionable handoffs.
•Incident coordination as the active shift team for P1 incidents.
•Proactive monitoring of dashboards, alerts, and logs for anomalies and risks.
•Knowledge base contribution to document resolution patterns and reduce future escalations.

Pay and Benefits

Salary: GBP 40,000 - 60,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquity

Key Requirements

•5-6+ years in Technical Support, Support Engineering, or a related technical role in a SaaS environment
•Hands-on experience investigating complex platform issues and diagnosing what is happening
•Comfort with APIs, webhooks, and integration troubleshooting in a production environment
•Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
•Located in UK (remote)

Experience:5-6 yearsSaaS

Skills:CommunicationProblem-solvingOwnership

Tech Stack:DatadogNew RelicGrafanaAPIsWebhooks

Company Brief

Nash

Builds AI-powered virtual assistants and agent platforms that help teams automate workflows, surface insights, and accelerate decision-making by integrating with enterprise tools and data sources. Focuses on conversational AI and task automation for business users.

Industry: AI & Machine Learning

Growth: Early Stage Startup

Website

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Nash

1 month ago

Technical Support Specialist , UK

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Platform and integration investigation across the Nash platform.
•Escalation quality: clear reproduction steps, investigation performed, impact assessment, and actionable handoffs.
•Incident coordination as the active shift team for P1 incidents.
•Proactive monitoring of dashboards, alerts, and logs for anomalies and risks.
•Knowledge base contribution to document resolution patterns and reduce future escalations.

Pay and Benefits

Salary: GBP 40,000 - 60,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquity

Key Requirements

•5-6+ years in Technical Support, Support Engineering, or a related technical role in a SaaS environment
•Hands-on experience investigating complex platform issues and diagnosing what is happening
•Comfort with APIs, webhooks, and integration troubleshooting in a production environment
•Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
•Located in UK (remote)

Experience:5-6 yearsSaaS

Skills:CommunicationProblem-solvingOwnership

Tech Stack:DatadogNew RelicGrafanaAPIsWebhooks

Company Brief

Nash

Industry: AI & Machine Learning

Growth: Early Stage Startup

Website