Technical Support Specialist , UK

Nash
United Kingdom
Workplace: RemoteFull timeGBP 40,000 - 60,000 annuallyFunction: IT Support & HelpdeskExperience: 5-6 yearsSkills: ["Communication","Problem-solving","Ownership"]

Technical Support Specialist who diagnose configuration and integration issues across the Nash platform, handling escalations, coordinating incidents, monitoring for anomalies, and contributing to a knowledge base. You will work with APIs/webhooks, collaborate with Engineering, and provide overflow support during peak times while located in the UK and working remotely.

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FursaFursa
Nash
Nash
2 months ago

Technical Support Specialist , UK

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Technical Support Specialist who diagnose configuration and integration issues across the Nash platform, handling escalations, coordinating incidents, monitoring for anomalies, and contributing to a knowledge base. You will work with APIs/webhooks, collaborate with Engineering, and provide overflow support during peak times while located in the UK and working remotely.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Sr. Manager level

Key Responsibilities

  • •Platform and integration investigation across the Nash platform.
  • •Escalation quality: clear reproduction steps, investigation performed, impact assessment, and actionable handoffs.
  • •Incident coordination as the active shift team for P1 incidents.
  • •Proactive monitoring of dashboards, alerts, and logs for anomalies and risks.
  • •Knowledge base contribution to document resolution patterns and reduce future escalations.

Pay and Benefits

Salary: GBP 40,000 - 60,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquity

Key Requirements

  • •5-6+ years in Technical Support, Support Engineering, or a related technical role in a SaaS environment
  • •Hands-on experience investigating complex platform issues and diagnosing what is happening
  • •Comfort with APIs, webhooks, and integration troubleshooting in a production environment
  • •Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
  • •Located in UK (remote)
Experience:5-6 yearsSaaS
Skills:CommunicationProblem-solvingOwnership
Tech Stack:DatadogNew RelicGrafanaAPIsWebhooks

Company Brief

Nash
Builds AI-powered virtual assistants and agent platforms that help teams automate workflows, surface insights, and accelerate decision-making by integrating with enterprise tools and data sources. Focuses on conversational AI and task automation for business users.
Industry: AI & Machine Learning
Growth: Early Stage Startup
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