American Express

1 day ago

Assistant Manager, Loyalty (15 Month Secondment)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Support the delivery and optimisation of loyalty initiatives across the Membership Rewards ecosystem. Help execute loyalty offers, campaigns, and customer experience enhancements, run performance reporting, and translate customer and competitor insights into actionable recommendations. Partner with teams across International Card Services, Enterprise stakeholders, and international COEs to improve governance, quality assurance, testing/validation, and operational execution within a fast-paced environment.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time · 15 months

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Attend team stand-ups to understand priorities and identify synergies across loyalty initiatives.
•Support the delivery and execution of loyalty initiatives, offers, campaigns, or customer experience enhancements.
•Support capability uplift initiatives, including testing, validation, and implementation activities.
•Run reports to assess program performance and share insights to inform recommendations and action plans.
•Manage stakeholder queries and support execution updates, issue resolution, and governance/quality assurance for loyalty initiatives and customer communications.

Key Requirements

•Team player who is flexible, can operate independently, and maintains a positive attitude during changing priorities.
•Demonstrated project management, organisational and analytical skills.
•Intermediate or advanced proficiency in MS Office (Excel for data analysis, pivot tables, structured reporting; PowerPoint for stakeholder communication).
•Ability to meet deadlines in a fast-paced, agile environment.
•Strong relationship management and written/verbal communication skills.

Experience:Loyalty programs

Skills:Project managementOrganisational skillsAnalytical skillsRelationship managementWritten and verbal communication

Tech Stack:MS OfficeExcelPowerPoint

Company Brief

American Express

Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

American Express

1 day ago

Assistant Manager, Loyalty (15 Month Secondment)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time · 15 months

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Attend team stand-ups to understand priorities and identify synergies across loyalty initiatives.
•Support the delivery and execution of loyalty initiatives, offers, campaigns, or customer experience enhancements.
•Support capability uplift initiatives, including testing, validation, and implementation activities.
•Run reports to assess program performance and share insights to inform recommendations and action plans.
•Manage stakeholder queries and support execution updates, issue resolution, and governance/quality assurance for loyalty initiatives and customer communications.

Key Requirements

•Team player who is flexible, can operate independently, and maintains a positive attitude during changing priorities.
•Demonstrated project management, organisational and analytical skills.
•Intermediate or advanced proficiency in MS Office (Excel for data analysis, pivot tables, structured reporting; PowerPoint for stakeholder communication).
•Ability to meet deadlines in a fast-paced, agile environment.
•Strong relationship management and written/verbal communication skills.

Experience:Loyalty programs

Skills:Project managementOrganisational skillsAnalytical skillsRelationship managementWritten and verbal communication

Tech Stack:MS OfficeExcelPowerPoint

Company Brief

American Express

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 1850

Website LinkedIn