Pleo

1 month ago

Customer Success Manager (German speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of German-speaking customers to drive product adoption and measurable outcomes within Pleo’s Customer Experience team. You’ll lead targeted enablement programs, set milestones and KPIs, use health scores to reduce churn, and communicate clearly about releases and process updates. Partner with Product, Support, and Implementation to share insights, influence service improvements, and strengthen renewals as the team scales data-driven interventions.

Location: Berlin, Lisbon, Copenhagen, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive customer adoption through targeted enablement and one-to-many programs to maximize value from Pleo.
•Align customer objectives with product capabilities by setting milestones and tracking KPIs.
•Proactively identify churn risks using health scores and adoption metrics and execute mitigation plans.
•Communicate upcoming product releases and process updates to keep stakeholders prepared.
•Share and categorize customer insights with Product and Operations to inform service improvements and the product roadmap.

Pay and Benefits

Perks:Health InsurancePaid LeaveRemote Work

Key Requirements

•2+ years of experience in Customer Success roles with demonstrable impact.
•Fluency in German and English (both required).
•A proactive, goal-oriented mindset that drives tasks to meet targets without constant supervision.
•Strong consultative skills to act as a trusted business advisor to customers.
•Experience in a fast-paced environment with varied responsibilities (e.g., customer calls and internal meetings).

Experience:2+ yearsFintechCustomer success

Skills:Consultative skillsProactive mindsetData-driven mindsetEmpathyCommunication

Languages:GermanEnglish

Tech Stack:HubSpotVitallySlackNotion

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Pleo

Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Pleo

1 month ago

Customer Success Manager (German speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Berlin, Lisbon, Copenhagen, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive customer adoption through targeted enablement and one-to-many programs to maximize value from Pleo.
•Align customer objectives with product capabilities by setting milestones and tracking KPIs.
•Proactively identify churn risks using health scores and adoption metrics and execute mitigation plans.
•Communicate upcoming product releases and process updates to keep stakeholders prepared.
•Share and categorize customer insights with Product and Operations to inform service improvements and the product roadmap.

Pay and Benefits

Perks:Health InsurancePaid LeaveRemote Work

Key Requirements

•2+ years of experience in Customer Success roles with demonstrable impact.
•Fluency in German and English (both required).
•A proactive, goal-oriented mindset that drives tasks to meet targets without constant supervision.
•Strong consultative skills to act as a trusted business advisor to customers.
•Experience in a fast-paced environment with varied responsibilities (e.g., customer calls and internal meetings).

Experience:2+ yearsFintechCustomer success

Skills:Consultative skillsProactive mindsetData-driven mindsetEmpathyCommunication

Languages:GermanEnglish

Tech Stack:HubSpotVitallySlackNotion

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Pleo

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn