Account Manager, Business Banking - Business Banking

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Relationship management","Communication","Negotiation","Teamwork","Work ethic"]

Own and grow a portfolio of Small Enterprise (SE) customer relationships by sourcing new-to-bank customers, managing borrowing and non-borrowing needs, and driving cross-sell, deep-sell, and upsell across banking products. Take over relationships via onboarding procedures, monitor portfolio quality through KYC/AML due diligence and credit reviews, and recommend credit facilities aligned with bank policy. Coordinate with internal teams to achieve financial and non-financial targets while maintaining compliance.

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FursaFursa
Mashreq
Mashreq
1 day ago

Account Manager, Business Banking - Business Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and grow a portfolio of Small Enterprise (SE) customer relationships by sourcing new-to-bank customers, managing borrowing and non-borrowing needs, and driving cross-sell, deep-sell, and upsell across banking products. Take over relationships via onboarding procedures, monitor portfolio quality through KYC/AML due diligence and credit reviews, and recommend credit facilities aligned with bank policy. Coordinate with internal teams to achieve financial and non-financial targets while maintaining compliance.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage existing SE relationships and originate new SE relationships in business communities around branch locations.
  • •Actively source new-to-bank customers, generate leads from walk-ins, and take ownership of relationship management for the assigned portfolio.
  • •Conduct annual/periodic credit facility reviews, recommend appropriate facilities per credit policy, and monitor for early rectification of credit-related issues.
  • •Maintain portfolio control through documentation, client visits/call reports, stock inspections, and credit checks/market feedback; ensure KYC/AML compliance.
  • •Improve share of wallet and relationship revenue by cross-selling and regularly upgrading SE customers to the ME segment as per their needs and profiles.

Key Requirements

  • •At least 4 years of relevant banking experience in local or international markets.
  • •Strong relationship management with banking sales and service experience for borrowing and non-borrowing needs.
  • •Advanced vocational knowhow across areas such as credit, trade, operating system, and legal subjects.
  • •Excellent communication and negotiation skills.
  • •MBA/CA, or if a regular graduate, adequate relevant experience.
Experience:4+ yearsBankingFinancial services
Skills:Relationship managementCommunicationNegotiationTeamworkWork ethic
Certifications:CA

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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