1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Reposted: first listed 2 weeks ago

Job Summary

Monitor work backlogs and master schedules, coordinating with materials planning, production, and maintenance to meet customer needs. Serve as a liaison between sales leadership and the division, retrieve and process orders, and cross-train with scheduling and sales support teams. Maintain customer procedures and profiles, troubleshoot production and transportation issues, and ensure forecasting and availability updates to support accurate order fulfillment.

Location: South Carolina

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Monitor work backlog and prepare and monitor master schedules by coordinating with materials planning, production, and maintenance.
•Communicate customer service status and changes to sales and act as a liaison between the sales manager and division.
•Retrieve and process orders with the sales administrator, assisting with transportation scheduling as needed.
•Maintain customer procedures and profiles and update the sales forecast using incoming purchase orders and actuals.
•Evaluate and troubleshoot production and transportation issues to coordinate customer orders while providing a high level of customer service.

Key Requirements

•Associate's Degree in a related field, or additional related work experience in lieu of the education requirement.
•1-3 years of experience in a customer service related position.
•Exceptional practical and critical thinking skills with follow-through on details.
•Strong written and verbal communication skills and professional telephone skills.
•General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook.

Experience:1-3 years

Education:Associate's

Skills:Critical thinkingCustomer serviceCommunicationDetail orientedProblem-solving

Tech Stack:SAPMicrosoft ExcelMicrosoft Outlook

Company Brief

Pilgrims Pride

Major poultry producer and processor supplying fresh, frozen and value‑added chicken and prepared food products to retail, foodservice and export markets. Operates integrated production, processing and distribution across the United States and internationally.

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greeley, United States

Founded: 1946

Website

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Pilgrims Pride

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Reposted: first listed 2 weeks ago

Job Summary

Location: South Carolina

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Monitor work backlog and prepare and monitor master schedules by coordinating with materials planning, production, and maintenance.
•Communicate customer service status and changes to sales and act as a liaison between the sales manager and division.
•Retrieve and process orders with the sales administrator, assisting with transportation scheduling as needed.
•Maintain customer procedures and profiles and update the sales forecast using incoming purchase orders and actuals.
•Evaluate and troubleshoot production and transportation issues to coordinate customer orders while providing a high level of customer service.

Key Requirements

•Associate's Degree in a related field, or additional related work experience in lieu of the education requirement.
•1-3 years of experience in a customer service related position.
•Exceptional practical and critical thinking skills with follow-through on details.
•Strong written and verbal communication skills and professional telephone skills.
•General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook.

Experience:1-3 years

Education:Associate's

Skills:Critical thinkingCustomer serviceCommunicationDetail orientedProblem-solving

Tech Stack:SAPMicrosoft ExcelMicrosoft Outlook

Company Brief

Pilgrims Pride

Industry: Food Production

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greeley, United States

Founded: 1946

Website