NTT

1 week ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Handle routine and some complex customer questions and issues, including resolving nonstandard pending transactions and taking escalated calls. Ensure accurate, timely transaction processing to meet client SLAs, while referring unusual matters to higher-level employees. Support SOP preparation and process transitions, and collaborate with customers and first-line management. Typically requires 1–3 years of relevant experience and strong communication and attention to detail.

Location: Manila

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Handle routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
•Resolve more complex client situations using demonstrated knowledge acquired through job experience.
•Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
•Take escalated calls from providers/callers and address nonstandard pending transactions.
•Assist with preparation of SOPs/process transitions and develop tactical plans to achieve project milestones.

Key Requirements

•Typically 1–3 years of relevant experience.
•High School Diploma or equivalent; undergraduate degree or some college coursework preferred.
•Solid computer skills.
•Strong communication and customer service skills.
•Strong attention to detail, time management, and organizational skills.

Experience:1-3 years

Education:High School

Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT