2 days ago

Partner Program Manager, AI Data Service Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead strategic and day-to-day outsourced partner and vendor operations for AI Data Service and Operations (ADSO). Translate business goals into performance frameworks, governance models, and measurable partner/vendor metrics. Drive service delivery, proactive risk mitigation, audit readiness, and monthly value reviews tied to outcomes. Build, coach, and develop a team of Partner Operation Managers to improve processes, automate where possible, and deliver operational excellence in a fast-paced environment.

Location: Singapore

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead strategic and day-to-day execution of outsourced partner and vendor operations to ensure high-quality service delivery.
•Translate strategic objectives into partner/vendor performance expectations and establish performance frameworks, metrics, and structured programs.
•Oversee governance including risk management, audit readiness, contractual obligations, and continuous health of assigned sites/lines of business.
•Develop and drive monthly value reviews tied to business outcomes, not just contract adherence.
•Lead, coach, and develop a team of Partner Operation Managers to improve service design, process improvement, and performance standards.

Key Requirements

•5+ years managing outsourced partner/vendor operations with direct people management responsibilities.
•Proven BPO operations background with KPI ownership and target-driven performance management.
•Experience leading operations, program management, and large-scale transformation initiatives.
•Working knowledge of sourcing and contracting processes and ensuring contractual compliance.
•Ability to manage cross-functional stakeholders (XFN) across internal teams and external partners in complex environments.

Experience:5+ yearsBPOOutsourced operationsVendor operationsProgram managementTransformation

Skills:CommunicationInterpersonal skillsInfluencingStakeholder managementDecision-makingProblem analysis

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Partner Program Manager, AI Data Service Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Singapore

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead strategic and day-to-day execution of outsourced partner and vendor operations to ensure high-quality service delivery.
•Translate strategic objectives into partner/vendor performance expectations and establish performance frameworks, metrics, and structured programs.
•Oversee governance including risk management, audit readiness, contractual obligations, and continuous health of assigned sites/lines of business.
•Develop and drive monthly value reviews tied to business outcomes, not just contract adherence.
•Lead, coach, and develop a team of Partner Operation Managers to improve service design, process improvement, and performance standards.

Key Requirements

•5+ years managing outsourced partner/vendor operations with direct people management responsibilities.
•Proven BPO operations background with KPI ownership and target-driven performance management.
•Experience leading operations, program management, and large-scale transformation initiatives.
•Working knowledge of sourcing and contracting processes and ensuring contractual compliance.
•Ability to manage cross-functional stakeholders (XFN) across internal teams and external partners in complex environments.

Experience:5+ yearsBPOOutsourced operationsVendor operationsProgram managementTransformation

Skills:CommunicationInterpersonal skillsInfluencingStakeholder managementDecision-makingProblem analysis

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn