Partner Program Manager, AI Data Service Operations

TikTok
Singapore
Full timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Interpersonal skills","Influencing","Stakeholder management","Decision-making","Problem analysis"]

Lead strategic and day-to-day outsourced partner and vendor operations for AI Data Service and Operations (ADSO). Translate business goals into performance frameworks, governance models, and measurable partner/vendor metrics. Drive service delivery, proactive risk mitigation, audit readiness, and monthly value reviews tied to outcomes. Build, coach, and develop a team of Partner Operation Managers to improve processes, automate where possible, and deliver operational excellence in a fast-paced environment.

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FursaFursa
TikTok
TikTok
1 month ago

Partner Program Manager, AI Data Service Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead strategic and day-to-day outsourced partner and vendor operations for AI Data Service and Operations (ADSO). Translate business goals into performance frameworks, governance models, and measurable partner/vendor metrics. Drive service delivery, proactive risk mitigation, audit readiness, and monthly value reviews tied to outcomes. Build, coach, and develop a team of Partner Operation Managers to improve processes, automate where possible, and deliver operational excellence in a fast-paced environment.
Location: Singapore
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead strategic and day-to-day execution of outsourced partner and vendor operations to ensure high-quality service delivery.
  • •Translate strategic objectives into partner/vendor performance expectations and establish performance frameworks, metrics, and structured programs.
  • •Oversee governance including risk management, audit readiness, contractual obligations, and continuous health of assigned sites/lines of business.
  • •Develop and drive monthly value reviews tied to business outcomes, not just contract adherence.
  • •Lead, coach, and develop a team of Partner Operation Managers to improve service design, process improvement, and performance standards.

Key Requirements

  • •5+ years managing outsourced partner/vendor operations with direct people management responsibilities.
  • •Proven BPO operations background with KPI ownership and target-driven performance management.
  • •Experience leading operations, program management, and large-scale transformation initiatives.
  • •Working knowledge of sourcing and contracting processes and ensuring contractual compliance.
  • •Ability to manage cross-functional stakeholders (XFN) across internal teams and external partners in complex environments.
Experience:5+ yearsBPOOutsourced operationsVendor operationsProgram managementTransformation
Skills:CommunicationInterpersonal skillsInfluencingStakeholder managementDecision-makingProblem analysis

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn