Customer Success Manager, SME & Growth

Airwallex
Ho Chi Minh City, Hanoi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Results orientation","Problem-solving","Resilience"]

Manage a portfolio of SME customers in Vietnam to drive product adoption, retention, and growth. Build trusted relationships by understanding customer business models, workflows, and pain points, then use customer data and product usage trends to increase wallet share. Educate customers across Airwallex’s product suite, serve as the voice of the customer to improve product/process outcomes, and proactively manage at-risk accounts to reduce churn. Work cross-functionally across sales, product, operations, and marketing.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airwallex
Airwallex
1 day ago

Customer Success Manager, SME & Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage a portfolio of SME customers in Vietnam to drive product adoption, retention, and growth. Build trusted relationships by understanding customer business models, workflows, and pain points, then use customer data and product usage trends to increase wallet share. Educate customers across Airwallex’s product suite, serve as the voice of the customer to improve product/process outcomes, and proactively manage at-risk accounts to reduce churn. Work cross-functionally across sales, product, operations, and marketing.
Location: Ho Chi Minh City, Hanoi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build strong relationships across your SME portfolio and develop a deep understanding of customers’ business models, workflows, pain points, and growth plans.
  • •Identify growth opportunities using customer data, product usage trends, and industry knowledge to increase wallet share and deepen usage.
  • •Educate and activate customers across Airwallex’s product suite to drive stronger activation and ongoing adoption.
  • •Champion customer needs internally as the voice of the customer and partner cross-functionally to improve product, process, and customer experience outcomes.
  • •Retain customers by identifying at-risk accounts, addressing blockers, and executing retention initiatives to improve satisfaction and reduce churn.

Key Requirements

  • •2 years of experience in account management, customer success, or a similar client-facing commercial role, with a track record of driving revenue growth within existing accounts.
  • •Strong verbal and written communication skills in both English and Vietnamese, with confidence engaging customers directly to understand needs and promote solutions.
  • •Strong relationship-building skills and the ability to collaborate with customers and internal stakeholders.
  • •A results-oriented mindset with resilience and motivation to achieve KPIs.
  • •Comfort using software and tools to manage customer activity, drive activation, and increase wallet share.
Experience:2+ years
Skills:CommunicationRelationship-buildingResults orientationProblem-solvingResilience
Languages:EnglishVietnamese
Tech Stack:CRMSoftware toolsAI

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor