Cluster Collections Manager - Darbhanga (Bihar)

Lead and manage a cluster collections team to drive delinquency resolution and overdue recovery. Monitor KPIs such as resolution rates and delinquency buckets, implement strategies to control roll rates, and tailor collections approaches based on portfolio health. Ensure strict adherence to collections SOPs, internal policies, and regulatory guidelines, while producing daily and regular performance reports and recommending improvements to maximize client experience and operational efficiency.