SAP S/4HANA FICO

NTT
Mexico
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryEducation: bachelorsSkills: ["Customer satisfaction","Leadership","Customer focus","Problem solving","Documentation"]

Provide incident, change, and service request support for SAP S/4HANA FICO customers through AMS ticketing and project work. Serve as a senior consultant delivering SAP project, upgrade, and enhancement support, configuring relevant SAP modules, documenting functional specifications, and resolving Level 2/3 issues. Lead customer and other teams as needed while building trusted advisor relationships and driving high customer satisfaction, including proactive issue follow-up.

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FursaFursa
NTT
NTT
2 months ago

SAP S/4HANA FICO

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Last checked: 19 hours agoStatus: Live

Job Summary

Provide incident, change, and service request support for SAP S/4HANA FICO customers through AMS ticketing and project work. Serve as a senior consultant delivering SAP project, upgrade, and enhancement support, configuring relevant SAP modules, documenting functional specifications, and resolving Level 2/3 issues. Lead customer and other teams as needed while building trusted advisor relationships and driving high customer satisfaction, including proactive issue follow-up.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Provide incident, change request, and service request support to AMS customers via tickets and project work to deliver high customer satisfaction.
  • •Support SAP projects, upgrades, and enhancements by configuring relevant SAP modules/application areas and documenting functional specifications.
  • •Ensure consistent delivery of minor and major enhancements, mini-projects, upgrades, roll-outs, and SAP FICO enhancement initiatives.
  • •Deliver Level 2 and Level 3 issue resolution for helpdesk customer support and proactively follow up on customer-action items.
  • •Provide strategic account support by building trusted long-term relationships, understanding client business priorities, and serving as an advocate within NTT DATA.
Travel: Extensive travel

Key Requirements

  • •5+ years of SAP FI and CO experience, including understanding integration points with other SAP modules.
  • •Experience across multiple, full lifecycle SAP implementations.
  • •2 years of leadership experience on SAP implementation projects or production support.
  • •Bachelor’s degree in Accounting, Finance, or a related field.
  • •Must meet or exceed consulting competencies across personal, methodical, business, and leadership skills.
Education:Bachelor's in Accounting, Finance or related field
Skills:Customer satisfactionLeadershipCustomer focusProblem solvingDocumentation
Tech Stack:SAP S/4HANASAP FISAP COAMSSAP FI-GLNew GLARAPFixed AssetsParallel AccountingDocument SplittingProfit Center AccountingSegment AccountingCore ERP Planning and BudgetingProduct Cost ControllingProfitability AnalysisProject Systems Cost ControllingInvestment ManagementReporting Tools (Writer, Painter, Query)Level 2

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn