NTT

2 weeks ago

SAP S/4HANA FICO

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide incident, change, and service request support for SAP S/4HANA FICO customers through AMS ticketing and project work. Serve as a senior consultant delivering SAP project, upgrade, and enhancement support, configuring relevant SAP modules, documenting functional specifications, and resolving Level 2/3 issues. Lead customer and other teams as needed while building trusted advisor relationships and driving high customer satisfaction, including proactive issue follow-up.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Provide incident, change request, and service request support to AMS customers via tickets and project work to deliver high customer satisfaction.
•Support SAP projects, upgrades, and enhancements by configuring relevant SAP modules/application areas and documenting functional specifications.
•Ensure consistent delivery of minor and major enhancements, mini-projects, upgrades, roll-outs, and SAP FICO enhancement initiatives.
•Deliver Level 2 and Level 3 issue resolution for helpdesk customer support and proactively follow up on customer-action items.
•Provide strategic account support by building trusted long-term relationships, understanding client business priorities, and serving as an advocate within NTT DATA.

Travel: Extensive travel

Key Requirements

•5+ years of SAP FI and CO experience, including understanding integration points with other SAP modules.
•Experience across multiple, full lifecycle SAP implementations.
•2 years of leadership experience on SAP implementation projects or production support.
•Bachelor’s degree in Accounting, Finance, or a related field.
•Must meet or exceed consulting competencies across personal, methodical, business, and leadership skills.

Education:Bachelor's in Accounting, Finance or related field

Skills:Customer satisfactionLeadershipCustomer focusProblem solvingDocumentation

Tech Stack:SAP S/4HANASAP FISAP COAMSSAP FI-GLNew GLARAPFixed AssetsParallel AccountingDocument SplittingProfit Center AccountingSegment AccountingCore ERP Planning and BudgetingProduct Cost ControllingProfitability AnalysisProject Systems Cost ControllingInvestment ManagementReporting Tools (Writer, Painter, Query)Level 2

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT