Customer Success Manager - Global Public Sector (State & Local)

Salesforce
San Francisco, Seattle, Chicago, Denver, Phoenix
Workplace: HybridFull timeUSD 123,100 - 227,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Stakeholder management","Communication","Problem-solving","Advisory","Cross-functional collaboration"]

Own the end-to-end Success Plan experience for a portfolio of high-value state and local customers, coordinating deliverables, tracking health metrics, and driving measurable business value. Build trusted relationships across business and technical stakeholders, identify adoption gaps, and recommend improvements to feature usage, stability, and performance. Partner with Sales, Engineering, and Product to resolve escalations, manage major incidents, and uncover expansion and renewal opportunities.

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FursaFursa
Salesforce
Salesforce
2 days ago

Customer Success Manager - Global Public Sector (State & Local)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the end-to-end Success Plan experience for a portfolio of high-value state and local customers, coordinating deliverables, tracking health metrics, and driving measurable business value. Build trusted relationships across business and technical stakeholders, identify adoption gaps, and recommend improvements to feature usage, stability, and performance. Partner with Sales, Engineering, and Product to resolve escalations, manage major incidents, and uncover expansion and renewal opportunities.
Location: San Francisco, Seattle, Chicago, Denver, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end Signature Success experience for a portfolio of high-value customers, coordinating deliverables and tracking health metrics across the lifecycle.
  • •Build trusted relationships with business and technical stakeholders, aligning Salesforce capabilities to customers’ strategic priorities and roadmap.
  • •Proactively identify adoption gaps, monitor platform health, and deliver tailored recommendations to improve feature utilization, stability, and performance.
  • •Translate customer technical and business concerns into actionable guidance aligned with customer priorities, projects, and problems.
  • •Partner cross-functionally with Sales, Engineering, and Product to resolve escalations, manage major incidents, and identify expansion and renewal opportunities.

Pay and Benefits

Salary: USD 123,100 - 227,000 annually
Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •3+ years of experience in Customer Success, SaaS platform management, or a related field, with a track record of driving business value for enterprise customers.
  • •Translate complex technical concepts into clear business terms and confidently navigate conversations with technical teams and C-level stakeholders.
  • •Hands-on experience with Salesforce Service Cloud, including Omni-Channel, Digital Engagement, or Service Cloud Voice.
  • •Experience aligning customer priorities and strategies to ensure measurable returns on investment.
  • •Legal authorization to work in the U.S.; company visa sponsorship is not available.
Experience:3+ yearsSaaS
Skills:Stakeholder managementCommunicationProblem-solvingAdvisoryCross-functional collaboration
Certifications:Salesforce Service Cloud ConsultantSalesforce Service Cloud AdministratorAI AssociateData CloudAgentforce Specialist
Tech Stack:SalesforceSignature Success PlanSalesforce Service CloudOmni-ChannelDigital EngagementService Cloud VoiceEinstein AI for ServiceCase routingChatbotsPredictive serviceAgentforceAI tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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