Cards Business Support (UAE National role) (Dubai, Dubai, AE, -)

HSBC
Dubai
Full timeFunction: SalesExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Customer interaction","Listening","Attention to detail","Time management"]

Support HSBC’s Sales Quality function by performing post-sale quality assurance for credit card applications sourced via third-party sales agents under the Direct Oversight Mode (DOM). Conduct outbound verification calls, confirm consent and application authenticity, and check whether key product features and terms were clearly communicated. Identify and record mis-selling or non-compliance, review call recordings, complete QA scorecards, maintain documentation, and escalate and report recurring risks and trends.

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FursaFursa
HSBC
HSBC
15 hours ago

Cards Business Support (UAE National role) (Dubai, Dubai, AE, -)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support HSBC’s Sales Quality function by performing post-sale quality assurance for credit card applications sourced via third-party sales agents under the Direct Oversight Mode (DOM). Conduct outbound verification calls, confirm consent and application authenticity, and check whether key product features and terms were clearly communicated. Identify and record mis-selling or non-compliance, review call recordings, complete QA scorecards, maintain documentation, and escalate and report recurring risks and trends.
Location: Dubai
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Conduct outbound quality assurance calls to customers after credit card applications.
  • •Confirm customer consent and validate the authenticity of applications.
  • •Verify that key product features, fees, and terms were communicated clearly.
  • •Identify and record mis-selling, misinformation, or non-compliance, including reviewing recorded sales calls where available.
  • •Complete QA scorecards and maintain documentation; escalate risks and report recurring issues and trends.

Key Requirements

  • •1–3 years of relevant experience in banking, call center, tele sales, or quality assurance.
  • •Basic knowledge of retail banking products, especially credit cards.
  • •Strong communication and customer interaction skills, with good listening and attention to detail.
  • •Ability to follow structured processes and guidelines and meet deadlines.
  • •Basic analytical skills to identify inconsistencies.
Experience:1-3 yearsBankingCall centerTele salesQuality assurance
Education:Bachelor's
Skills:CommunicationCustomer interactionListeningAttention to detailTime management

Eligibility

Nationality:UAE National

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn