3 days ago

Program Manager, Critical Harm Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Build and run durable operating systems for Critical Harm priorities within User Safety & Risk Operations. Lead strategic operational builds across complex workflows—from problem framing to an implemented operating model with owners, milestones, risks, and success measures. Translate policy and constraints into executable playbooks and escalation paths, coordinate across cross-functional teams, use frontline signals to find bottlenecks, and drive high-priority decisions to closure while improving speed and scale through automation and AI-assisted operations.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Lead strategic operational builds across priority workflows, defining scope, owners, milestones, risks, success measures, and execution cadence.
•Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures.
•Coordinate with User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, and vendors to resolve dependencies and keep work moving.
•Stand up new programs, stabilize operations, improve handoffs, and transition durable ownership as priorities shift.
•Use operational data and frontline signals to identify bottlenecks and quality gaps, drive escalations and cross-functional decisions to closure, and design program mechanisms like roadmaps, decision logs, status updates, and risk registers.

Pay and Benefits

Salary: USD 252,000 - 280,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.
•A track record of taking complex, ambiguous work from problem framing through launch and scaled operation.
•Unusually organized, sharp, and execution-focused—able to manage many moving pieces while prioritizing key decisions.
•Able to build trust and drive alignment across teams without direct authority, with clear ownership, accountability, and escalation paths.
•Technically and analytically fluent enough to reason about data flows, dashboards, tooling gaps, automation, and failure modes, plus communicate clearly with technical, operational, policy, and executive audiences.

Experience:8+ yearsTrust and safetyRisk operationsSupport operationsTechnical program managementProgram operations

Skills:Execution-focusedJudgmentCross-functional alignmentCommunicationOrganization

Tech Stack:DashboardsAutomationI2

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

3 days ago

Program Manager, Critical Harm Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Mid level

Key Responsibilities

•Lead strategic operational builds across priority workflows, defining scope, owners, milestones, risks, success measures, and execution cadence.
•Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures.
•Coordinate with User Ops leadership, Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, and vendors to resolve dependencies and keep work moving.
•Stand up new programs, stabilize operations, improve handoffs, and transition durable ownership as priorities shift.
•Use operational data and frontline signals to identify bottlenecks and quality gaps, drive escalations and cross-functional decisions to closure, and design program mechanisms like roadmaps, decision logs, status updates, and risk registers.

Pay and Benefits

Salary: USD 252,000 - 280,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field.
•A track record of taking complex, ambiguous work from problem framing through launch and scaled operation.
•Unusually organized, sharp, and execution-focused—able to manage many moving pieces while prioritizing key decisions.
•Able to build trust and drive alignment across teams without direct authority, with clear ownership, accountability, and escalation paths.
•Technically and analytically fluent enough to reason about data flows, dashboards, tooling gaps, automation, and failure modes, plus communicate clearly with technical, operational, policy, and executive audiences.

Experience:8+ yearsTrust and safetyRisk operationsSupport operationsTechnical program managementProgram operations

Skills:Execution-focusedJudgmentCross-functional alignmentCommunicationOrganization

Tech Stack:DashboardsAutomationI2

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor