Mistral

2 weeks ago

Technical Support Engineer, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Reposted: first listed 1 week ago

Job Summary

Build and lead the first APAC technical support presence for enterprise customers, owning end-to-end support and complex escalations. Debug and reproduce advanced issues across APIs, model behavior, latency, fine-tuning, and infrastructure, performing code-level analysis and driving critical tickets from triage through root-cause and post-mortems. Serve as the primary technical contact in APAC business hours, collaborate across Engineering/Product/Solutions, and scale support with runbooks, automation, and improved regional service health.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own end-to-end technical support for enterprise and strategic customers in APAC, including primary technical contact responsibilities.
•Investigate, reproduce, and resolve complex escalated issues spanning API failures, model behavior, latency, fine-tuning, and infrastructure bottlenecks.
•Handle full lifecycle of critical tickets: triage, root-cause analysis, resolution, and post-mortems.
•Create and maintain advanced technical documentation (runbooks, debugging guides, API best practices) and automate repetitive tasks.
•Collaborate cross-functionally with Engineering, Product, and Solutions to escalate, track, and resolve deep technical issues; assist Sales/Pre-Sales with technical deep dives.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness StipendMeal AllowanceCommuter Benefits

Key Requirements

•Bachelor’s or Master’s in Computer Science/Engineering or equivalent technical experience.
•5+ years in technical support, DevOps, or SRE roles (SaaS, AI/ML, or cloud platforms preferred).
•Hands-on debugging with APIs, logs, tracing (e.g., OpenTelemetry), and performance profiling.
•Coding ability in Python, Bash, or similar for debugging and automation.
•Strong understanding of cloud infrastructure (AWS/GCP/Azure), distributed systems, and AI/ML concepts (fine-tuning, inference).

Experience:5+ yearsSaaSAI/MLCloud platformsDevOpsSRE

Education:Bachelor's in Computer Science, Engineering

Skills:AutonomyProactive mindsetExceptional communicationSelf-starterAbility to work independently

Languages:EnglishMandarinJapaneseKorean

Tech Stack:PythonBashAPIsOpenTelemetryAWSGCPAzureIntercomZendeskJiraKubernetesDockerCI/CDMicroservicesLatencyTracing

Company Brief

Mistral

Develops state-of-the-art large language models and AI systems, offering models and developer tools for natural language understanding, generation, and enterprise AI integrations. Focuses on open research and production-ready model deployments.

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Paris, France

Founded: 2023

Website LinkedIn

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Mistral

2 weeks ago

Technical Support Engineer, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Reposted: first listed 1 week ago

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own end-to-end technical support for enterprise and strategic customers in APAC, including primary technical contact responsibilities.
•Investigate, reproduce, and resolve complex escalated issues spanning API failures, model behavior, latency, fine-tuning, and infrastructure bottlenecks.
•Handle full lifecycle of critical tickets: triage, root-cause analysis, resolution, and post-mortems.
•Create and maintain advanced technical documentation (runbooks, debugging guides, API best practices) and automate repetitive tasks.
•Collaborate cross-functionally with Engineering, Product, and Solutions to escalate, track, and resolve deep technical issues; assist Sales/Pre-Sales with technical deep dives.

Pay and Benefits

Perks:Health InsuranceParental LeaveRetirementRelocationWellness StipendMeal AllowanceCommuter Benefits

Key Requirements

•Bachelor’s or Master’s in Computer Science/Engineering or equivalent technical experience.
•5+ years in technical support, DevOps, or SRE roles (SaaS, AI/ML, or cloud platforms preferred).
•Hands-on debugging with APIs, logs, tracing (e.g., OpenTelemetry), and performance profiling.
•Coding ability in Python, Bash, or similar for debugging and automation.
•Strong understanding of cloud infrastructure (AWS/GCP/Azure), distributed systems, and AI/ML concepts (fine-tuning, inference).

Experience:5+ yearsSaaSAI/MLCloud platformsDevOpsSRE

Education:Bachelor's in Computer Science, Engineering

Skills:AutonomyProactive mindsetExceptional communicationSelf-starterAbility to work independently

Languages:EnglishMandarinJapaneseKorean

Tech Stack:PythonBashAPIsOpenTelemetryAWSGCPAzureIntercomZendeskJiraKubernetesDockerCI/CDMicroservicesLatencyTracing

Company Brief

Mistral

Industry: AI & Machine Learning

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Seed

Headquarters: Paris, France

Founded: 2023

Website LinkedIn