Customer Service Delivery Advocate

Carvana
Florida
Workplace: OnsiteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-facing","Self-motivated","Teamwork","Attention to detail","Safety-minded"]

Deliver vehicles to customers using custom car haulers and provide a smooth end-to-end experience. Load and unload vehicles, inspect the hauler and cars to ensure safe driving, complete customer paperwork, and enter thorough notes in the customer tracking system. Maintain a safe driving record in line with Carvana’s CMV Driver Qualification policy while meeting required shift and availability expectations.

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FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver vehicles to customers using custom car haulers and provide a smooth end-to-end experience. Load and unload vehicles, inspect the hauler and cars to ensure safe driving, complete customer paperwork, and enter thorough notes in the customer tracking system. Maintain a safe driving record in line with Carvana’s CMV Driver Qualification policy while meeting required shift and availability expectations.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure safe-to-drive conditions.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveStudent LoanEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading onto haulers in indoor/outdoor conditions.
  • •Ability to walk/stand for extended periods (8+ hours).
  • •Must be able to read, write, speak, and understand English.
  • •Requires grasping, carrying, lifting, pushing, and pulling items up to 50 lbs, plus frequent driving with strong visual acuity and manual dexterity.
Experience:2+ years
Skills:Customer-facingSelf-motivatedTeamworkAttention to detailSafety-minded
Licenses:Valid driver's licenseChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical CardNotary
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn