Senior Customer Engineer, SLED

Cloudflare
San Francisco, Sacramento
Workplace: RemoteFull timeUSD 231,000 - 275,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Relationship building","Project management","Collaboration","Mentorship"]

Serve as the technical lynchpin across the sales cycle for Public Sector customers in SLED, advising prospects and account teams from pre-sales through long-term success. Lead discovery, demonstrations, solution identification and PoCs, and translate complex internet security/networking concepts for diverse stakeholders. Train and onboard customers via remote and in-person sessions, create documentation, and help drive customer-facing technical strategy.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer, SLED

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the technical lynchpin across the sales cycle for Public Sector customers in SLED, advising prospects and account teams from pre-sales through long-term success. Lead discovery, demonstrations, solution identification and PoCs, and translate complex internet security/networking concepts for diverse stakeholders. Train and onboard customers via remote and in-person sessions, create documentation, and help drive customer-facing technical strategy.
Location: San Francisco, Sacramento
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Drive technical discussions and implementations for new business and expansion within Cloudflare’s Public Sector Sales team.
  • •Qualify prospect and customer use cases, discover technical requirements, and lead demonstrations.
  • •Identify and design solutions and collaborate on proofs-of-concept (PoCs).
  • •Advise existing customers on technical best practices and Cloudflare product implementation and strategic guidance.
  • •Train and onboard customers via video-conference or in person, create documentation, and advocate for customers across Cloudflare teams.
Travel: High travel

Pay and Benefits

Salary: USD 231,000 - 275,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Demonstrated understanding in internet technologies including OSI layers 1-7, Routing (TCP/UDP), DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
  • •Comfort with on-premise infrastructure and networking configurations, including potential legacy systems or methodologies.
  • •Minimum 5 years of experience in a customer-facing sales or consulting role (doesn’t have to be in tech).
  • •Technical curiosity and passion; ability to stay current with Cloudflare products and broader industry trends while serving as a subject-matter expert.
  • •A focus on learning, teaching, collaboration, mentorship, and growth, plus strong project management and relationship building.
Education:Bachelor's in Computer Science, Engineering or related field
Skills:CommunicationRelationship buildingProject managementCollaborationMentorship
Certifications:Azure ArchitectAWS ArchitectGCP ArchitectEtc.
Tech Stack:OSI modelTCP/UDPDNSHTTPHTTPSSSL/TLSCommand-line interfacesRESTful APIsAI

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn